Realta Global System
I Wayan Sasmita Stevan
Front Office Supervisor
Manado
Summary
Leadership trained Front Office Supervisor with scrupulous eye for detail and commitment to big-picture objectives. Adept at cultivating productive and proactive office culture with organized systems and modern processes. Proficient in software implementation and troubleshooting.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Front Office Supervisor
Grand Whiz Megamas Manado
01.2022 - Current
- Managed group bookings effectively to optimize room allocation while accommodating individual preferences.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Created, prepared, and delivered reports to various departments.
- Achieved high-quality service by maintaining open communication channels among team members.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
Guest Service Officer
Whiz Prime Hotel Megamas Manado
08.2017 - 01.2021
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Assisted guests by furnishing information and directions to mall, gift shop, and dining areas.
- Contributed to revenue growth by identifying opportunities for upselling additional services during the booking process or at check-in/check-out times.
- Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.
- Implemented training programs for new Guest Service Officers to familiarize them with hotel policies and procedures.
- Provided accurate information on hotel amenities, local attractions, and transportation options for guests'' convenience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Sarjana Pendidikan - Pendidikan Bahasa Inggris
Universitas Negeri Manado
Tondano 04.2001 -
Skills
Front Desk Operations
Shift Scheduling
Issue handling
Staff Management
Reservation Management
Staff Training and Development
Decision-making capabilities
Emergency Procedures
Staff Supervision
Data Entry
Software
Microsof Excel
Timeline
Front Office Supervisor
Grand Whiz Megamas Manado
01.2022 - Current
Guest Service Officer
Whiz Prime Hotel Megamas Manado
08.2017 - 01.2021
Sarjana Pendidikan - Pendidikan Bahasa Inggris
Universitas Negeri Manado
04.2001 -