Jacinea Gummow

Finance and Accounting Experience

• Generated monthly, quarterly, and annual financial reports to support strategic decision-making.
• Processed payroll for up to 50 employees weekly, ensuring accuracy and timeliness.
• Created spreadsheets for tracking payroll data, including bonuses and commissions.
• Resolved discrepancies in employee paychecks through detailed analysis and communication.
• Verified accurate withholding of applicable taxes from each paycheck per IRS guidelines.
• Filed wage garnishment and child support paperwork in compliance with court orders.
• Issued employee paychecks and direct deposit payments promptly to maintain satisfaction.

Dispatch Experience

• Tracked vehicles using GPS technology and provided real-time status updates as needed.
• Ensured compliance with safety regulations and company policies.
• Received and dispatched calls for emergency services.
• Resolved customer complaints related to service issues or delays.
• Managed a large volume of phone calls while ensuring accuracy in data entry.
• Updated records of driver locations, delays, and cancellations.
• Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.

• Tracked customer requests, comments, and resolutions within designated systems.
• Reviewed completed service orders to confirm compliance with dealership standards.
• Explained product features and benefits to enhance customer understanding.
• Resolved customer complaints efficiently while maintaining a courteous demeanor.
• Maintained accurate records of customer interactions and transactions.
• Prepared invoices for services rendered and collected payments promptly.
• Cultivated strong customer relationships to promote repeat business.