Summary
Work History
Education
Skills
Overview
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Jack Fleckney

Multi Skilled
Brisbane,QLD

Summary

Experienced Management and Administration Professional; experienced in optimising productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organisational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Work History

Operations Management Supervisor

Royal Mail
09.2022 - 09.2023
    • Motivated and trained employees to maximise team productivity.
    • Enhanced operational performance and reduced labor expenses by developing and optimising standard practices.
    • Collected customer feedback and made business adjustments to improve retention and satisfaction.
    • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
    • Gained extensive knowledge in data entry, analysis and reporting.

Parcel Delivery Driver

Royal Mail
10.2020 - 04.2022
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Delivered packages to customer doorsteps and business offices.
  • Dealing with high volumes under heavy pressure over peak periods.

Call Center Sales Representative

Sky
01.2020 - 09.2020
    • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
    • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
    • Approved and terminated customer contracts upon request.
    • Built positive relationships with customers by providing exceptional customer service.
    • Learned and adapted quickly to new technology and software applications.

Assistant Store Manager

JD Sports Fashion Group
08.2015 - 06.2019
  • Worked in variety of stores across the country.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities..
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

City And Guilds Level 3 Diploma - Electrical Installations

Canterbury College
Canterbury, Kent
08.2017 - 05.2019

Pearson BTEC Level 3 Subsidiary Diploma - Electrical And Electronic Engineering

Cardiff And Vale College
Barry
08.2013 - 06.2015

GCSE -

St Cyres High School
Penarth
08.2008 - 06.2013

Skills

Customer Service

Upselling Strategies

MS Office

Outbound and Inbound Calls

Supervision and Leadership

Flexible and Adaptable

Overview

8
8
years of professional experience
5
5
years of post-secondary education

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Jack FleckneyMulti Skilled