Jack McCoy
Featherville
Summary
Paving Application Specialist with extensive experience at Western States Equipment Company, excelling in equipment installation and system troubleshooting. Proven track record in enhancing operational efficiency and ensuring safety compliance. Adept at training staff and fostering strong customer relationships, delivering exceptional technical support in high-pressure situations.
Overview
38
38
years of professional experience
Work History
Paving Application Specialist
Western States Equipment Company
Boise
09.2015 - Current
- Conducted regular inspections to ensure equipment safety and compliance with standards.
- Trained staff on proper operation, maintenance, and safety procedures for machinery.
- Assisted in troubleshooting equipment issues, minimizing downtime and disruptions.
- Installed new equipment according to manufacturer specifications, ensuring optimal functionality.
- Calibrated instruments for accuracy in alignment with quality assurance standards.
- Inspected mechanical components to identify defects or malfunctions effectively.
- Provided technical support during emergencies involving malfunctioning equipment.
- Responded promptly to customer inquiries regarding product performance and warranty claims.
Used Equipment Supervisor
Western States Equipment Company
Boise
08.2008 - 08.2015
- Supervised daily repair operations and led troubleshooting efforts among team members.
- Coordinated maintenance schedules while ensuring adherence to safety standards.
- Trained staff on repair techniques and proper equipment handling procedures.
- Implemented process improvements to boost repair efficiency and quality.
- Conducted inspections of equipment to determine maintenance requirements.
- Facilitated communication between team and management regarding repair updates.
- Resolved team conflicts professionally to maintain a cohesive work environment.
- Documented service requests, maintenance activities, and labor hours for management review.
Shop and Field Technician
Western States Equipment Company
Boise
01.1988 - 08.2008
- Conducted routine inspections of equipment and systems to ensure optimal functionality.
- Installed, maintained, and repaired field equipment and machinery with efficiency.
- Utilized diagnostic tools to assess performance and identify equipment faults.
- Collaborated with team members to troubleshoot technical issues on-site.
- Documented service reports detailing repairs, maintenance, and installations completed.
- Maintained accurate records for all services, installations, and repairs conducted.
- Communicated with clients to address inquiries and resolve service concerns.
- Adapted to diverse outdoor conditions while performing fieldwork and operating equipment.
Education
Certificate - Continuing Education - Certified Dealer Instructor
Caterpillar CDI Program
Tucson, AZ03-2005
Associate of Applied Science - Diesel Technology
Boise State University
Boise, ID05-1987
Skills
- Equipment installation and inspections
- System troubleshooting and technical support
- Safety compliance and maintenance scheduling
- Customer relationship management
- Service documentation and problem solving
- Effective communication and staff training
Timeline
Paving Application Specialist
Western States Equipment Company
09.2015 - Current
Used Equipment Supervisor
Western States Equipment Company
08.2008 - 08.2015
Shop and Field Technician
Western States Equipment Company
01.1988 - 08.2008
Certificate - Continuing Education - Certified Dealer Instructor
Caterpillar CDI Program
Associate of Applied Science - Diesel Technology
Boise State University