Jacklyn Kaiser
Hayden
Summary
Highly skilled Lead Representative with a solid background in handling customer inquiries and resolving product or service issues. Strong communication skills, leadership abilities, and problem-solving capabilities have been key assets in managing teams effectively. Previous roles have shown significant improvement in customer satisfaction ratings and team productivity.
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
10
10
years of professional experience
2007
2007
years of post-secondary education
Work History
Lead representative for outbound sales support
Croach Pest Control
Hayden
05.2022 - 09.2025
- Managed daily pest control operations and coordinated team schedules.
- Trained new representatives on safety protocols and service techniques.
- Conducted quality assurance inspections to ensure service standards were met.
- Created two divisions, outbound sales team and welcome call team
- Assisted customers with inquiries and provided detailed service explanations.
- Developed training materials for staff to enhance operational efficiency.
- Oversaw inventory management and ordered supplies as needed.
- Collaborated with management to identify areas for process improvement.
- Resolved escalated customer issues in a timely manner.
- Created shift schedules and communicated to team members.
- Developed attainable team sales goals and fostered relationships with clients and staff members.
- Developed and implemented strategies to improve customer satisfaction levels.
- Reviewed call scripts and suggested modifications as needed.
- Maintained records of client inquiries and their resolution status.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Generated reports on customer service trends and made recommendations for improvement.
- Trained new employees on customer service policies and procedures.
- Assisted with the development of new products, services, and processes.
Lead Teacher
New Beginnings Daycare
Post Falls
02.2016 - 03.2021
- Created new lessons in Montessori teachings hands on hand learning
- Developed engaging lesson plans for diverse age groups.
- Supervised classroom activities to ensure safety and learning.
- Collaborated with parents to discuss children's progress and needs.
- Trained new teachers on educational standards and classroom management.
- Implemented daily schedules to enhance children's developmental skills.
- Organized parent-teacher meetings to strengthen community involvement.
- Conducted assessments to evaluate children's developmental milestones.
- Fostered a positive learning environment through effective communication strategies.
- Organized activities to promote physical, mental and social development of each child.
- Worked with teachers to design interactive lessons and increase student success.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Involved parents in student learning to increase family interaction and student support.
- Developed and implemented strategies to improve student learning outcomes.
Education
Linden High School
Linden, CASkills
- Outbound sales
- Customer service
- Quality assurance
- Inventory management
- Team training
- Client relationship management
- Process improvement
- Conflict resolution
- Problem solving
- Effective communication
- Time management
- Leadership development
- Expense reporting
- Business growth and retention
- Telephone reception
- Customer relations
- Customer support
- Cross-selling
- Business development
- Cross-functional team development
- Sales reporting
Timeline
Lead representative for outbound sales support
Croach Pest Control
05.2022 - 09.2025
Lead Teacher
New Beginnings Daycare
02.2016 - 03.2021
Linden High School