Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jackson McAllister

Coeur D'Alene

Summary

Results-driven professional with a strong background in customer service, excelling at problem resolution and delivering service excellence. Demonstrated leadership as a Student Government Senator and Volunteer Producer.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Work Study Student

North Idaho College
10.2024 - 05.2025

Fall 2024: Admin at Disability Support Services

Spring 2025: Math Tutor at the Math Education Center

Spring 2025: ASNIC Student Government Senator

Spring 2025: TRIO Math Tutor

Customer Service Associate

Entertainmart
05.2024 - 01.2025

Assisted with stocking inventory and helping customers locate items both in-store and through special orders. Operated the cash registers and facilitated special orders. Also operated the buy counter. Provided phone based customer service.

Shallow Water Lifeguard

Resorts World Sentosa
01.2022 - 12.2022

Worked at the bottom of slides to ensure safety and give direction. Also worked at the beginning and dispatch positions of the slides and attractions to launch and advice guests on safety requirements, all while giving exemplary customer service.

Adult Volunteer Stage Hand

New Creation Church
11.2018 - 10.2022

As a dedicated volunteer with the Visual Arts Ministry at New Creation Church from 2018 to 2022, I honed my skills as a Stagehand, contributing to the seamless execution of services and events in a 5,000-seat auditorium, supporting at least two services every alternate Sunday. My role involved meticulous stage preparation, timely task management, and a proactive approach to team support. Known for my punctuality and adaptability, I consistently delivered high-quality assistance, ensuring every detail contributed to a memorable and meaningful experience for the congregation. This experience deepened my appreciation for the behind-the-scenes work that makes large-scale productions successful and fueled my passion for supporting impactful community events.

Youth Volunteer Stage Hand/Producer

New Creation Church
01.2017 - 10.2022

In my role as a Stagehand and Producer, I took on the responsibility of pre-planning services, coordinating with multiple teams to ensure every detail was prepared for services in a 1,000 seat auditorium. This involved managing stage operations, communicating effectively with stakeholders, and delivering results under tight deadlines. My work required organization, adaptability, and collaboration, ensuring the smooth execution of complex events. Through this experience, I developed strong leadership skills and fostered a positive, team-oriented environment while maintaining a focus on excellence in supporting impactful youth services.

Admin Support Assistant

Singapore Armed Forces
04.2019 - 06.2020

Rank: Private (USA E-1 equivalent)

Camp: SAFTI MI

Mandatory military service. Supported the camp in ordering supplies for the different schools. Also monitored the camps information technology infrastructure and functioned as part of the help desk that is credited for zero downtime of the network.

Education

Associate of Science - Engineering

North Idaho College
Coeur D'alene, ID
12-2026

Skills

  • Effective problem resolution
  • Demonstrated leadership abilities
  • Service excellence
  • Academic peer assistance
  • Calculus
  • Water rescue methods
  • Basic proficiency in Chinese communication
  • Rescue equipment use
  • Comprehensive understanding of products
  • Effective customer complaint resolution
  • Customer service expertise
  • Effective sales closing

Certification

  • Red Cross Lifeguard with CPR/AED/Emergency Oxygen License - Mar 2023 to Mar 2025
  • Mental Health First Aid - Oct 2024 to Oct 2027
  • CompTIA ITF+ - Current

Languages

English
Native or Bilingual
Chinese (Mandarin)
Elementary
French
Elementary

Timeline

Work Study Student

North Idaho College
10.2024 - 05.2025

Customer Service Associate

Entertainmart
05.2024 - 01.2025

Shallow Water Lifeguard

Resorts World Sentosa
01.2022 - 12.2022

Admin Support Assistant

Singapore Armed Forces
04.2019 - 06.2020

Adult Volunteer Stage Hand

New Creation Church
11.2018 - 10.2022

Youth Volunteer Stage Hand/Producer

New Creation Church
01.2017 - 10.2022

Associate of Science - Engineering

North Idaho College
Jackson McAllister