Jacob Anderson
Blackfoot
Summary
Results-driven operations manager with extensive experience in logistics and customer service. Proven ability to cultivate relationships, resolve issues quickly, and ensure safety compliance, enhancing overall business performance.
Overview
22
22
years of professional experience
Work History
Owner/Operator
self employed
Blackfoot
2004.07 - Current
- Managed daily operations and logistics for all business functions.
- Cultivated relationships with suppliers and vendors to enhance service quality.
- Implemented customer service protocols to improve client satisfaction rates.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term customer relationships through excellent service and quick issue resolution.
- Identified potential risks associated with operations in order to minimize liabilities.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Operated heavy equipment.
- Performed routine maintenance on heavy machinery to maintain optimal performance and reliability.
- Performed major overhauls of engine and drivetrain components.
Education
Some College (No Degree) -
Idaho State University
Pocatello, IDSkills
- Logistics management
- Operations oversight
- Client management
- Risk assessment
- Equipment maintenance
- Vehicle inspection
Timeline
Owner/Operator
self employed
2004.07 - Current
Some College (No Degree) -
Idaho State University