- Re-imaged and configured a retired office computer to act as my home router and firewall using OPNsense
- Virtually segmented my home network to mitigate risks posed by "Internet of Things" devices
- Configured a local network share for backups and personal cloud storage using Samba
- Currently working on building a virtual machine cluster using Proxmox
Jacob Bright
Caldwell
Summary
Dedicated technical support professional with extensive experience troubleshooting computer hardware and software issues for users both over the phone and in person. Passionate about Information Technology. Possesses a deep understanding of standard operating systems, networking protocols, and technical support procedures, enabling effective resolution of complex technical challenges. Recognized for exceptional communication skills and a strong commitment to delivering outstanding customer service. Proven track record of enhancing user satisfaction through efficient problem-solving and support strategies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Information Technology Support Technician
D.L. Evan's Bank
09.2024 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Worked well in a team setting, providing support and guidance.
Enlisted Marine
United States Marine Corps
01.2023 - 09.2024
- Completed Joint Cyber Analysis Course, a difficult 6-month long training to become a defensive cyber security analyst.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in ethical hacking, networking fundamentals, digital forensics, information assurance, operating systems and scripting.
Education
High School Diploma -
Caldwell Senior High School
Caldwell, ID05.2022
Skills
- Communication
- Integrity and Honesty
- Teamwork and Cooperation
- Analytical Thinking
- Time Management
- Network configuration
- Virus removal
- Printer setup
- Remote support
- Application support
- Scripting languages
- Software installation
Accomplishments
- Meritoriously promoted for showing exceptional leadership. (2022-11)
- Received a Certificate of Commendation for graduating Marine Combat Training at the top of my class out of 400 Marines. (2022-12)
Certification
Joint Cyber Analyst Course (2023-09)
Google Cybersecurity Certification (In progress)
Interests
Timeline
Information Technology Support Technician
D.L. Evan's Bank
09.2024 - Current
Enlisted Marine
United States Marine Corps
01.2023 - 09.2024
High School Diploma -
Caldwell Senior High School