Jacqueline Valenzuela
Boise
Summary
Committed Personal Care Assistant well-versed in assisting and supervising clients in daily activities, including meal preparation and basic housekeeping. Compassionate and patient with strong background in client care. Ready to undertake challenging cases and provide superlative health outcomes.
Overview
18
18
years of professional experience
Work History
Personal Caregiver and Homemaker
Steve stone
Boise
06.2010 - Current
- Monitored health and well-being of clients and reported significant health changes.
- Prepared meals according to prescribed diets while monitoring fluid intake and output levels.
- Helped clients get in and out of beds and wheelchairs.
- Accompanied clients to doctor appointments or other errands outside the home.
- Drove clients to doctors' appointments and social outings.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Organized oral medications for clients following dosage and schedule requirements.
- Encouraged socialization among patients through conversation and games.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Provided personal care and companionship to elderly clients in their homes.
- Contributed to case reviews of client status and progress.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Assisted clients with maintaining good personal hygiene.
- Maintained accurate records of services provided to each client.
- Kept detailed notes about the progress of each patient's health status.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Assisted with meal preparation and ensured proper nutrition was maintained.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Administered medication as prescribed by physicians in accordance with state regulations.
- Completed scheduled patient check-ins and progress reports for clients.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed individualized plans of care for each client based on assessments and evaluations.
- Followed care plan and directions to administer medications.
- Recorded client status progress and challenges in logbooks and reports.
- Consulted with client care team to continually update care plans.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Supported bathing, dressing and personal care needs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Participated in continuing education opportunities related to geriatric care.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Laundered clothing and bedding to prevent infection.
- Transported patients to medical, dental and personal care appointments.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
- Monitored vital signs such as pulse rate, temperature, respiration rate and blood pressure when necessary.
- Followed safe lifting and transferring techniques to transport residents.
- Assessed the physical condition of the client on a regular basis and reported any changes or concerns to supervisor.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and transferring.
- Assisted patients with daily personal hygiene.
- Provided ongoing compassionate patient care for each client.
- Improved patient outlook and daily living through compassionate care.
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Helped clients maintain a safe environment by adhering to safety procedures and protocols.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Tracked and reported clients' progress based on observations and conversations.
- Organized recreational activities for clients such as walks outdoors or reading books together.
- Provided patients with transportation to and from doctor appointments.
- Maintained detailed records of services performed on clients.
- Performed light housekeeping duties such as changing bed linens, washing dishes, vacuuming floors.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Assisted with meal planning to meet nutritional plans.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Cooked appetizing and satisfying meals and snacks.
- Assisted patients with exercises designed to improve mobility or strength.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support to clients and families during difficult times.
- Took initiative in providing comfort measures for pain management when needed.
- Ensured that all medical treatments are administered according to physician's orders.
- Instructed family members on how to provide bedside care.
- Built strong and trusting rapport with clients and loved ones.
- Demonstrated empathy towards patients while maintaining professional boundaries.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Educated family members about caring for their loved one at home.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Ambulated individuals around home, public and medical locations.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Reported concerns to nurse supervisor to promote optimal care.
- Maintained accurate records of client care plans and progress notes.
Cashier Team Lead
Source clothing company
Wasilla
04.2007 - 12.2008
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Assisted cashiers with resolving customer complaints and inquiries.
- Checked personal identifications during alcohol and tobacco sales.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Offered customers carry-out service at completion of transaction.
- Performed daily opening and closing procedures for the register area.
- Developed strong working relationships with team members to foster collaboration.
- Verified customer age requirement for alcohol or tobacco purchases.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted and balanced cashier drawers.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained work area and kept cash drawer organized.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Processed customer payments quickly and returned exact change and receipts.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Analyzed sales data reports to identify trends in customer buying habits.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Identified discrepancies between actual sales figures and expected totals.
- Ensured compliance with all safety regulations while performing tasks.
- Monitored cashier performance, providing feedback as needed.
- Processed refunds and exchanges according to company policy.
- Answered customers' questions and provided information on store procedures or policies.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Managed scheduling, payroll, and time off requests for team members.
- Trained new cashiers on proper use of registers and store policies.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Answered customer questions and provided store information.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Greeted customers promptly and responded to questions.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Welcomed customers, offering assistance to help find store items.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Coordinated with other departments when additional support was needed during peak hours.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Processed payments promptly for customers to exceed productivity standards.
- Assisted customers with locating items within the store when requested.
- Identified needs of customers promptly and efficiently.
- Managed household errands and other essential duties.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Completed routine maintenance and repair.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated equipment and machinery according to safety guidelines.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Operated a variety of machinery and tools safely and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Some College (No Degree) - Massage Therapy
Carrington College
Boise, IDSkills
- Patient care
- Massage techniques
- Health monitoring
- Client relationship management
- Nutritional planning
- Medication administration
- Effective communication
- Emotional support
- Time management
- Complex Problem-solving
- Dressing assistance
- Medical record-keeping
- Client transportation
- Adaptability and flexibility
- Patient assessments
- Hospice care
- Travel administration
- Cook healthy meals
- Medical records management
- Resident care associate (RCA)
- Case management
- Verbal and written communication
- Care plan management
- Administer medication
- Project planning
- Fall prevention techniques
- Client safety and first aid
- Patient care and companionship
- Flexible schedule
- Compassionate communication
- AS/400
- Bedside manner
- Flexible schedule and availability
- CPR certification
- Problem-solving
- Self motivation
- Case management experience
- Physical therapy support
- Personal hygiene
- First aid training
- Professionalism
- COVID-19 safety policies
- First aid certification
- Personal Safety Techniques
- Multitasking
- Care plan assessment
- Dietary monitoring
- Records maintenance
- Disability care
- Ambulation assistance
- Exceptional patient care
- Active listening
- Nutrition
- MEDITECH software
- Wound care
- [Language] fluency
- Direct patient care
- Convalescence support
- Client companionship
- Multitasking Abilities
- Diet and nutrition
- Direct care aide
- Patient confidentiality
- Condition monitoring
- State regulations
- At-home care instruction
- Time management abilities
- Bedside care
- Records management
- Resident care partner (RCP)
- Personal care aide (PCA)
- Autism support
- Comfort care
- Administrative support specialist
- Lifting and transferring
- Remote video conferencing
- Non-verbal communication
- Supportive personality
- Spreadsheet management
References
References available upon request.
Timeline
Personal Caregiver and Homemaker
Steve stone
06.2010 - Current
Cashier Team Lead
Source clothing company
04.2007 - 12.2008
Some College (No Degree) - Massage Therapy
Carrington College