Jaenal Arifin
Compliance Staff & General Administration
Jakarta
Summary
Proven Client Support Specialist with a track record of enhancing client relationships and reducing non-compliance at CIMB Niaga Bank. Skilled in communication and Microsoft Office, adept at resolving customer issues through teamwork and collaboration.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Client Support Administrator
CIMB Niaga Bank
Jakarta, Jakarta
07.2020 - Current
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Interacted with team members across departments to research and resolve customer issues.
- Reduced instances of non-compliance through meticulous monitoring of internal controls.
- Monitored safety programs to verify compliance with federal standards.
Warehouse Worker
PT Alfa Reka Usaha
03.2020 - 08.2020
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
Finance Administrator
PT Artha Putra Prima
01.2017 - 02.2020
- Ensured timely payment of vendor invoices, maintaining strong relationships with suppliers and partners.
- Reduced budget discrepancies through meticulous monitoring and reconciliation of financial records.
Finance Administrator
PT Cipta Artha Nadya
01.2013 - 12.2016
- Ensured timely payment of vendor invoices, maintaining strong relationships with suppliers and partners.
- Updated daily transaction records to assist with payroll and billing administration.
Education
S.Kom - Engineering Technology
University Of Pamulang
South Tangerang, Indonesia 06.2014 - 06.2017
Skills
Computer Skills
Data Entry
Teamwork and Collaboration
Microsoft Office
Communication
Empathy and patience
Strong Work Ethic
Problem-Solving
Work independently
Calm and Professional Under Pressure
Timeline
Client Support Administrator
CIMB Niaga Bank
07.2020 - Current
Warehouse Worker
PT Alfa Reka Usaha
03.2020 - 08.2020
Finance Administrator
PT Artha Putra Prima
01.2017 - 02.2020
S.Kom - Engineering Technology
University Of Pamulang
06.2014 - 06.2017
Finance Administrator
PT Cipta Artha Nadya
01.2013 - 12.2016
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