Jaffar Akbar Kharie
Customer Support Agent
Depok,Jawa Barat
Summary
Dynamic customer service professional skilled in problem resolution, empathy, and effective communication. Proven track record in enhancing user satisfaction and streamlining processes in fast-paced environments.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Support Agent
Teleperformance
05.2025 - Current
- Resolved customer inquiries through multiple communication channels, enhancing user satisfaction.
- Provided technical support for software and hardware issues, ensuring efficient problem resolution.
- Documented customer interactions in CRM system, maintaining accurate case records for future reference.
- Collaborated with team members to identify areas of improvement in service delivery processes.
Intern
Kopi Oey Margonda
11.2024 - 12.2024
- Assisted the kitchen crew to prepare dishes and stocking ingredients.
- Creating a comfortable atmosphere for customer in the restaurant.
Consultant
Travel Hero Malang
04.2022 - 07.2023
- Analyzed client needs to develop tailored travel solutions enhancing customer satisfaction.
- Coordinated with local vendors to optimize service delivery and ensure seamless travel experiences.
- Developed comprehensive itineraries that aligned with client preferences and budget constraints, streamlining planning processes.
Intern
Malang City Government
05.2023 - 06.2023
- Coordinated with various departments to streamline operational processes.
- Facilitated workshops to educate citizens on government services available.
- Collaborated with multiple departments to enhance operational processes.
Barista
Sathay Street Food
02.2018 - 03.2019
- Prepared and served high-quality coffee beverages, adhering to customer specifications and company standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance guest satisfaction.
Education
Bachelor of International Relation - Political Science
University of Brawijaya
Malang 08.2016 - 07.2023
Skills
Customer service excellence
Call center experience
Complaint handling
Software navigation
English Language
Conflict resolution
Patience maintenance
Empathy training
Timeline
Customer Service Support Agent
Teleperformance
05.2025 - Current
Intern
Kopi Oey Margonda
11.2024 - 12.2024
Intern
Malang City Government
05.2023 - 06.2023
Consultant
Travel Hero Malang
04.2022 - 07.2023
Barista
Sathay Street Food
02.2018 - 03.2019
Bachelor of International Relation - Political Science
University of Brawijaya
08.2016 - 07.2023