Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Accomplishments
Languages
References
Timeline
Generic

Jai Szabo

Castlemaine

Summary

Dedicated 2025 New Colombo Plan Scholar (Indonesia) and Bachelor of Laws and Arts student with a WAM of 80, passionate about Australian–Indonesian trade and investment relations. Experienced in customer service, hospitality, and retail, with a proven ability to manage diverse client interactions and responsibilities. Volunteer involvement in the Bayside Youth Ambassador Program with local government has strengthened leadership, communication, and organisational skills. Aspiring commercial solicitor with a focus on facilitating international trade and contributing to global economic development through legal expertise in the Indo-Pacific region.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Assistant

Aldi
Kangaroo Flat
07.2023 - 07.2025
  • Processed customer transactions by checking pricing, scanning items, applying discounts, and printing receipts.
  • Managed returns and exchanges while adhering to company policies and prioritizing customer satisfaction.
  • Maintained stock levels and ensured loading times met management KPIs of 22 minutes per load.
  • Collaborated with team members to ensure efficient operations during peak periods and special events.
  • Addressed over 20 daily inquiries regarding store policies and customer concerns.
  • Minimized shrinkage through vigilant monitoring of theft risks and strict adherence to loss prevention policies.
  • Operated cash register efficiently, achieving a scan rate of 1,000 items per hour.
  • Delivered exceptional service, enhancing shopping experiences while meeting KPI requirements for scanning efficiency.

Memberline Consultant

RACV
Noble Park
07.2022 - 02.2023
  • Met all KPIs, including achieving an under 5-minute average handling time (AHT).
  • Processed all information promptly — including via maintaining an under 5-minute AHT time.
  • Ensured compliance with all relevant legislative, regulatory, and industry standards in the provision of RACV Motor Vehicle Insurance, while maintaining a thorough understanding of key requirements.
  • Met customers’ needs and resolved all relevant complaints whilst achieving a NPS of over 8 consistently.
  • Handled all verbal and written communication with customers (both internal and external) in a positive, timely and professional manner whilst maintaining key KPI objectives including over 98% compliance.
  • Maintained availability to service member's needs to assist in achieving Customer Service Levels.

Back of House Team Member

YOMG
Mordialloc
11.2020 - 01.2023
  • Maintained a clean and safe working environment whilst meeting 5-minute completion timeline.
  • Provided exemplar customer service to current and new customers whilst maintain 5-minute guideline for completion.
  • Facilitated the training of new BOH staff members on the established processes and goals.
  • Prepared food and drinks while following safe food handling procedures whilst meeting 5-minute completion time.

Back of House Team Member

McDonald’s Australia
Cheltenham
12.2018 - 02.2021
  • Created burgers and present food to customers with friendly service whilst meeting completion targets.
  • Guided and trained newer crew members on store procedures.
  • Maintained a clean working environment that met all relevant OHS and food safety legislation.
  • Positively handle a fast-paced working environment in which sales could exceed daily over $40,000.

Bayside Youth Ambassador

Bayside City Council
Brighton
05.2017 - 02.2019
  • Advocated for youth perspectives in local governance, particularly around LGBTQI+ inclusivity polices, ensuring young voices were represented in policy discussions.
  • Co-organised the biannual Bayside Youth Awards, facilitating community recognition of young individuals’ contributions to the local Bayside community.
  • Engaged in community development initiatives, collaborating with local leaders and organisations to improve socio-political conditions for Bayside youth.
  • Developed strong leadership and skills by representing the Bayside youth community in various meetings and public forums.

Education

Bachelor of Law and Arts - Politics And Policy Study

Deakin University
Burwood, Victoria, Australia
11-2027

Student Hacker -

Law Without Walls
Buckingham, United Kingdom
03-2025

New Colombo Plan Scholar - Law — Indo-Pacific Trade And Investment

Department of Foreign Affairs And Trade
Surabaya, Indonesia
12-2024

Victorian Certificate of Education -

Sandringham Secondary College
Sandringham
12.2021

Skills

  • Customer service
  • Team collaboration
  • CRM software
  • Problem solving
  • Commercial law
  • Communicating with clients
  • Policy analysis
  • Legal research

Certification

  • Victorian Driver's License
  • Responsible Service of Alcohol

Volunteer Experience

2024 – present: Student Volunteer, Australian Youth Climate Coalition, Australia,

  • Supported climate advocacy campaigns through community engagement and outreach initiatives.
  • Assisted in organising events and workshops to raise awareness on youth-led climate action

2017 – 2019: Bayside Youth Ambassador, Bayside City Council, Brighton, VIC,

  • Advocated for youth perspectives in local governance, particularly around LGBTQI+ inclusivity policies, ensuring young voices were represented in policy discussions.
  • Co-organised the biannual Bayside Youth Awards, facilitating community recognition of young individuals’ contributions to the local Bayside community.
  • Engaged in community development initiatives, collaborating with local leaders and organisations to improve socio-political conditions for Bayside youth
  • Developed strong leadership skills by representing the Bayside youth community in various meetings and public forums

Accomplishments

  • Invited to join Deakin's Academic Excellence Program
  • Awarded the unit prize at the 2025 Deakin Law School Academic Award for the highest academic mark in MLP117: Misleading Conduct and Economic Torts

Languages

English
First Language

References

References available upon request.

Timeline

Store Assistant

Aldi
07.2023 - 07.2025

Memberline Consultant

RACV
07.2022 - 02.2023

Back of House Team Member

YOMG
11.2020 - 01.2023

Back of House Team Member

McDonald’s Australia
12.2018 - 02.2021

Bayside Youth Ambassador

Bayside City Council
05.2017 - 02.2019

Bachelor of Law and Arts - Politics And Policy Study

Deakin University

Student Hacker -

Law Without Walls

New Colombo Plan Scholar - Law — Indo-Pacific Trade And Investment

Department of Foreign Affairs And Trade

Victorian Certificate of Education -

Sandringham Secondary College

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Jai Szabo