Jake Showell
Pocatello
Summary
Reliable and detail-focused, with strong aptitude for troubleshooting and problem-solving in technical environments. Possesses foundational knowledge in electronics and mechanical systems, coupled with hands-on skills in equipment maintenance and repair. Dedicated to ensuring operational efficiency and contributing to team success through precise and accurate work.
Overview
10
10
years of professional experience
Work History
Technician
Safelite
11.2023 - 02.2025
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment while mobile
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Managed appointment scheduling efficiently, maximizing productivity while maintaining high levels of customer satisfaction.
- Consistently met or exceeded performance metrics related to repair volume, efficiency, and accuracy within the company''s standards.
Mine Operator
Hess Pumice
04.2019 - 10.2023
- Ensured compliance with federal, state, and local regulations pertaining to mine operations, preventing costly fines or shutdowns.
- Facilitated communication between different departments within the organization, fostering a collaborative environment that enabled rapid problem-solving during critical situations.
- Reduced maintenance downtime by implementing proactive preventive measures and streamlining repair processes.
- Observed hand signals, grade stakes and other markings when operating machines.
- Performed repairs, replacements and general maintenance on mining equipment.
IT Technician
Sprint
07.2015 - 03.2017
- Maintained office PCs, networks and mobile devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
No Degree - Information Technology
Bridgerland Applied Technology
Brigham City, UT01-2015
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Preventive Maintenance
- Heavy lifting
- OSHA compliance
- Tech-Savvy
- Written/Verbal communication
Timeline
Technician
Safelite
11.2023 - 02.2025
Mine Operator
Hess Pumice
04.2019 - 10.2023
IT Technician
Sprint
07.2015 - 03.2017
No Degree - Information Technology
Bridgerland Applied Technology
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