James Finkbeiner
Boise
Summary
Results-driven Document Control and Operations Specialist with over 11 years of experience in e-commerce and production operations. Expertise in document management systems, quality assurance, and version control, ensuring compliance and accuracy of critical documentation. Proven track record in enhancing operational efficiency and driving revenue growth through effective team leadership and process improvement.
Overview
11
11
years of professional experience
Work History
Store Manager
Durity Vape & Smoke
07.2025 - Current
- Oversee store operations and supervise a team of retail associates.
- Train and recruit new resources for retail store locations.
- Handle cash and prepare daily store deposits.
- Perform customer service and build client rapport driving repeat business.
Document Control Specialist
NSTAR Global Services
01.2023 - 06.2025
- Ensured high-quality document management for seamless construction project execution.
- Enhanced project timelines through prompt delivery of blueprints to field teams.
- Organized meetings to improve coordination among engineering teams and stakeholders.
- Streamlined resource allocation by assisting in scheduling for capital projects.
- Increased project efficiency through strategic processing of construction documents and permits.
E-Commerce Specialist
Rollin Records
10.2022 - 01.2023
- Boosted revenue by managing online sales channels, increasing customer engagement.
- Strategically enhanced product visibility, leading to measurable growth in sales.
- Optimized user experience by analyzing customer data, improving conversion rates.
- Streamlined e-commerce operations through cross-functional team collaboration, enhancing efficiency.
- Ensured seamless shopping by resolving technical issues quickly, maintaining satisfaction.
Production Worker, Installer, Designer
Signs Etc.
07.2019 - 11.2022
- Enhanced customer satisfaction by installing high-quality signage with precision.
- Boosted client engagement through designing custom signs for improved brand visibility.
- Optimized workflow and reduced waste by collaborating on production processes.
- Ensured timely project completion by resolving installation challenges effectively.
- Increased efficiency and output quality by utilizing advanced design software.
Bookseller
Barnes and Noble
04.2019 - 07.2019
- Boosted sales by providing personalized book recommendations to customers.
- Enhanced stock accuracy and availability through effective inventory organization.
- Ensured smooth payment processes by managing point-of-sale transactions accurately.
- Increased customer engagement through collaborative creation of in-store displays.
- Resolved customer inquiries efficiently, leading to higher satisfaction and repeat visits.
Customer Service Representative
Idaho Youth Ranch
10.2018 - 03.2019
- Enhanced customer satisfaction by efficiently resolving inquiries and concerns.
- Achieved high resolution rates by effectively managing service issues and complaints.
- Streamlined service delivery through team collaboration, improving overall response times.
- Fostered client loyalty by addressing needs with strong communication skills.
- Implemented solutions based on customer feedback to improve service quality.
Records and Information Supervisor
City of Boise Planning and Development Services
10.2016 - 10.2018
- Increased efficiency by leading records management and ensuring regulatory compliance.
- Enhanced data accuracy by supervising team and streamlining retrieval processes.
- Reduced retrieval time by 40% through implementing a new filing system.
- Maintained integrity of city planning records by resolving data discrepancies.
- Optimized project outcomes by facilitating cross-departmental resource allocation.
Librarian Assistant
City of Boise Public Libraries
06.2016 - 10.2016
- Boosted patron satisfaction by efficiently processing Inter-Library Loan requests.
- Facilitated daily library operations, assisting patrons with research and technology inquiries.
- Operated 3D printers, enhancing educational initiatives and innovative library programming.
- Conducted reference interviews, effectively connecting patrons to needed resources.
- Improved patron experience through timely technology support and research assistance.
Visitor Services Associate
Discovery Center of Idaho
03.2016 - 10.2016
- Increased guest check-in efficiency through streamlined front desk management.
- Enhanced office workflow by providing targeted administrative support.
- Boosted merchandise sales and satisfaction by assisting in gift shop operations.
- Ensured accurate visitor information on center rates and events through inquiries management.
Circulation Specialist
City of Boise Public Libraries
05.2015 - 06.2016
- Enhanced customer satisfaction by managing circulation tasks efficiently.
- Boosted user engagement at help kiosks through effective information services support.
- Streamlined onboarding by processing library card applications promptly and accurately.
- Maintained orderly collections by expertly organizing materials with Dewey Decimal System.
- Increased library visibility by creating engaging displays and coordinating book sales.
Education
B.A. - Philosophy
Boise State University
Boise, ID12.2014
Skills
- Data retention management
- Organized file structuring
- Permit application coordination
- Collaboration with municipal stakeholders
- Collaborative team management
- Customer relations
- Analytical decision-making
Accomplishments
- Collaborated with a team of designers, in-house engineering specialists, and municipal stakeholders in the development of a production scale DRAM fabrication plant for Micron Technology in Boise.
- Oversaw increased efficiency and compliance in municipal public records research at City of Boise Planning and Development Services through collaboration with City Clerk's Office and a city-wide Data Stewardship Committee.
Timeline
Store Manager
Durity Vape & Smoke
07.2025 - Current
Document Control Specialist
NSTAR Global Services
01.2023 - 06.2025
E-Commerce Specialist
Rollin Records
10.2022 - 01.2023
Production Worker, Installer, Designer
Signs Etc.
07.2019 - 11.2022
Bookseller
Barnes and Noble
04.2019 - 07.2019
Customer Service Representative
Idaho Youth Ranch
10.2018 - 03.2019
Records and Information Supervisor
City of Boise Planning and Development Services
10.2016 - 10.2018
Librarian Assistant
City of Boise Public Libraries
06.2016 - 10.2016
Visitor Services Associate
Discovery Center of Idaho
03.2016 - 10.2016
Circulation Specialist
City of Boise Public Libraries
05.2015 - 06.2016
B.A. - Philosophy
Boise State University