James Nazmi
Sydney
Summary
Dynamic F&B Operations Manager with a proven track record at Safari Inn Hotel, enhancing guest relations and optimizing cost control. Skilled in staff training and health compliance, I successfully improved profitability while maintaining high sanitation standards. Adept at menu planning and team management, I foster strong supplier relationships to ensure quality service.
Overview
19
19
years of professional experience
Work History
Restaurant Floor Manager
Nazbros Cafe
07.2023 - 04.2024
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
- Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
- Maintained high food safety standards through regular inspections and strict adherence to sanitation guidelines.
- Reduced wait times during peak hours by refining table turnover processes and coordinating effectively between front-of-house and back-of-house teams.
- Implemented measures that led to reduced operational expenses while upholding service quality standards.
- Coordinated with catering staff to deliver food services for special events and functions.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
F&B Operations Manager
Safari Inn Hotel
03.2017 - 06.2022
- Maximized seating capacity by designing an efficient floor plan that accommodated various group sizes while maintaining a comfortable atmosphere for guests.
- Optimized cost control measures by closely monitoring food and labor costs, resulting in improved profitability for the establishment.
- Collaborated with the culinary team to create diverse and appealing menus that catered to various dietary preferences and needs.
- Implemented health and safety protocols to maintain a clean and safe working environment for both staff and guests.
- Reduced waste levels by implementing proper food handling techniques, storage practices, portion control guidelines, and recycling initiatives.
- Established strong relationships with local suppliers to ensure the timely delivery of fresh ingredients at competitive prices.
Kitchen Expeditor
Cafe Safari
10.2005 - 06.2013
- Maintained strong knowledge of current menu offerings, enabling effective communication with both kitchen staff and servers regarding dish details.
- Improved customer satisfaction by ensuring timely delivery of well-prepared dishes.
- Prevented bottlenecks in the kitchen workflow through effective coordination with chefs and line cooks.
- Provided support to culinary team during peak hours, expediting orders efficiently and accurately.
Education
No Degree - Hotel Management
Tafe
Ryde11-1980
Skills
- Staff training and development
- Delegation and supervision
- Health and safety compliance
- Sanitation standards
- Food presentation
- Guest relations
- Table management
- Customer engagement
- Team management
- Food service background
- Food plating and presentation
- Recipes and menu planning
Languages
English
Bilingual or Proficient (C2)
Indonesian
Advanced (C1)
Timeline
Restaurant Floor Manager
Nazbros Cafe
07.2023 - 04.2024
F&B Operations Manager
Safari Inn Hotel
03.2017 - 06.2022
Kitchen Expeditor
Cafe Safari
10.2005 - 06.2013
No Degree - Hotel Management
Tafe
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