James William Marshall
University Graduate
Tangerang
Summary
Developed skills in client relationship management within fast-paced environment, capable of understanding and addressing client needs effectively. Demonstrated ability to communicate clearly, solve problems, and foster client trust and satisfaction. Looking to transition into leveraging these transferrable skills to professional success and growth.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Relationship Manager
PT. Benzine
01.2022 - 04.2022
- Facilitated communication between project lead and various vendors
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Participated in staff meetings to discuss innovative strategies to improve project progress.
Consultant
Inextlabs
01.2024 - 01.2025
- Identified and pursued high-value leads for Inextlabs, securing a strategic partnership with Benzine.
- Delivered a compelling product presentation to Benzine, demonstrating the AI chatbot's value, leading to a successful sale.
- Effectively managed client engagement and follow-up processes, contributing to revenue growth and customer acquisition.
- Played a key role in expanding Inextlabs' client portfolio by driving the sale of AI-powered solutions.
Busboy
Chin Ma Ya
01.2021 - 01.2022
- Maintained a clean and organized dining environment by efficiently clearing tables, resetting settings, and assisting servers during peak hours.
- Supported seamless restaurant operations by ensuring timely removal of dishes and maintaining proper cleanliness standards.
- Enhanced customer satisfaction by responding promptly to guest needs, such as refilling water or providing additional tableware.
- Collaborated with team members to create a welcoming atmosphere, contributing to a positive dining experience.
Internship
Mandiri Sekuritas
06.2025 - Current
- Supported the Relationship Manager team in maintaining and expanding client relationships across institutional and high-net-worth segments
- Conducted market research and prepared investment summaries for equity and fixed income products
- Participated in internal and external briefings on macroeconomic trends, equity research, and sales strategy
- Helped coordinate client meetings and followed up on action items to ensure timely execution of service requests
- Participated in workshops and presentations related to projects to gain knowledge.
Education
International Baccalaureate -
Sekolah Pelita Harapan
Emerging Leaders Programme - Business Management
National University of Singapore
Singapore 04.2001 -
Bachelor of Arts - Psychology And Economy
University At Buffalo
Buffalo 04.2001 -
Skills
Building professional relationships
Sales strategy consulting
Equity analysis
Fundamental analysis
Trading system development
Economic forecasting
Hobbies
- Basketball – Played competitively from youth through college; earned a scholarship to a D2 NAIA team and served as a practice player for RANS PIK, a professional IBL team
- Golf – Currently developing skills and understanding of the game; enjoy the strategic and mental aspects of the sport
- Financial Markets & AI Tools – Passionate about market analysis and building AI-driven platforms to assist traders/investors
Timeline
Internship
Mandiri Sekuritas
06.2025 - Current
Consultant
Inextlabs
01.2024 - 01.2025
Relationship Manager
PT. Benzine
01.2022 - 04.2022
Busboy
Chin Ma Ya
01.2021 - 01.2022
Emerging Leaders Programme - Business Management
National University of Singapore
04.2001 -
Bachelor of Arts - Psychology And Economy
University At Buffalo
04.2001 -
International Baccalaureate -
Sekolah Pelita Harapan
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