James Wright

CSR

Jacksons

05.2017 - Current

Assisted customers with inquiries and resolved issues efficiently.
Collaborated with team members to enhance service delivery processes.
Adapted quickly to new tools and systems for improved customer support.
Learned company policies and procedures to inform customers effectively.
Supported senior staff in training sessions for new hires on best practices.
Contributed to a positive team environment through effective communication skills.
Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services, and company information.
Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Collaborated with management to develop strategies for enhancing overall customer experience.
Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exhibited high energy and professionalism when dealing with clients and staff.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cross-trained and provided backup support for organizational leadership.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Trained new personnel regarding company operations, policies and services.
Cross-trained and backed up other customer service managers.
Trained staff on operating procedures and company services.

Summary

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Work History

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CSR

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CSR

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