Jamie Robinson Williams
Meridian
Summary
Personable and dedicated Customer Service Representative with over 7 years of experience in the transportation industry. Proven ability to resolve customer issues efficiently while maintaining a positive and professional demeanor. Skilled at building rapport with diverse clients, managing high call volumes, and using multiple systems to ensure exceptional service. Committed to customer satisfaction and contributing to team success.
Overview
8
8
years of professional experience
Work History
Proactive Representative
Saia LTL Freight
08.2023 - 06.2025
- Identified service trends and recurring operational issues, collaborating with management and operations to implement process improvements and reduce customer impact.
- Monitor shipment activity to identify and address potential service delays or issues.
- Maintain accurate documentation and records of customer interactions and service follow-ups.
Customer Service Representative
Saia LTL Freight
02.2017 - 08.2023
- Delivered high-quality customer support via phone and email for freight and logistics services.
- Resolved client concerns with knowledgeable, courteous service, increasing customer retention.
- Maintained professionalism under pressure, effectively managing tense or stressful situations.
- Demonstrated strong understanding of customer needs and tailored solutions accordingly.
- Utilized platforms such as AS400, Finesse, and Microsoft Office to process requests and track service issues.
- Recognized for excellent attendance, reliability, and a professional attitude.
Education
High School Diploma -
Centennial High School
Boise, IDSkills
- Conflict Resolution & De-escalation
- CRM & Customer Service Platforms (AS400, Finesse)
- Microsoft Office Suite
- Verbal & Written Communication
- Multitasking & Time Management
- Dependability & Professionalism
- Adaptability to Flexible Schedules
Timeline
Proactive Representative
Saia LTL Freight
08.2023 - 06.2025
Customer Service Representative
Saia LTL Freight
02.2017 - 08.2023
High School Diploma -
Centennial High School
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