Jamie Transtrum
Saint Charles
Summary
Dedicated customer service professional with strong skills in problem resolution and effective communication. Highly experienced in managing inquiries and maintaining satisfaction, ensuring timely and accurate service.
Overview
9
9
years of professional experience
Work History
Checker
Broulims
Montpelier
09.2025 - Current
- Processed payments by credit cards, gift cards, checks, or cash to enhance customer satisfaction.
- Processed payments for customers to meet and exceed productivity standards.
- Counted cash drawer funds at shift start and end to maintain financial accuracy.
Delivery Driver
DoorDash Inc.
Logan
03.2021 - Current
- Delivered food orders to customers within expected timeframes, ensuring satisfaction.
- Updated customers on order status and delivery progress, enhancing customer experience.
- Managed time effectively to complete deliveries within expected timeframes.
- Addressed customer inquiries and concerns during delivery, maintaining professionalism.
Customer Service Representative
Sutter Health
Palo Alto
12.2021 - 05.2022
- Coordinated appointment scheduling for patients to ensure timely access to care.
- Addressed inquiries on insurance coverage and billing procedures, facilitating patient understanding and compliance.
- Relayed patient information to medical staff promptly, supporting effective patient care.
- Maintained accurate documentation of patient interactions in the system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Loan Specialist
College Ave Student Loans
Wilmington
04.2017 - 12.2021
- Guided clients in navigating loan options and repayment plans to enhance their understanding and decision-making.
- Reviewed loan applications for accuracy and compliance with company policies.
- Verified all documents provided by applicants for accuracy and completeness.
- Trained and mentored new loan specialists on company procedures to ensure consistent adherence to standards.
- Addressed customer complaints promptly and implemented effective solutions to enhance customer satisfaction.
- Participated in regular training sessions on new products, services, policies, procedures.
Education
Bachelor of Science - English, Technical Communication And Writing
Utah State University
Logan, UT05-2009
Associate of Science - Journalism And Mass Communication
Western Wyoming Community College
Rock Springs, WI05-2002
High School Diploma -
Bear Lake High School
Montpelier, ID05-2000
Skills
- Patient & Customer Service
- Appointment Scheduling
- Healthcare Call Handling
- HIPAA compliance
- Data entry systems
- Microsoft Office (Word, Outlook, Excel)
- Adobe Applications
- Problem resolution
- Clear Written & Verbal Communication
Timeline
Checker
Broulims
09.2025 - Current
Customer Service Representative
Sutter Health
12.2021 - 05.2022
Delivery Driver
DoorDash Inc.
03.2021 - Current
Loan Specialist
College Ave Student Loans
04.2017 - 12.2021
Bachelor of Science - English, Technical Communication And Writing
Utah State University
Associate of Science - Journalism And Mass Communication
Western Wyoming Community College
High School Diploma -
Bear Lake High School