Jane Fleming
Boise,ID
Summary
Compassionate and reliable healthcare professional with over 20 years of experience in clinical support, specimen collection, and patient-centered care. Observing and processing medical specimens, and delivering exceptional assistance in home health as well as in an office setting. Known for upholding strict confidentiality, ensuring accuracy in documentation, and providing outstanding patient service. Eager to leverage strong administrative and clinical skills to enhance the efficiency and effectiveness of a dynamic medical office or healthcare team.
Overview
17
17
years of professional experience
5
5
Certifications
Work History
Prior Authorization Specialist
Digestive Health Clinic
Nampa, ID
08.2025 - Current
- Reviewed insurance policies to determine prior authorization requirements for procedures and services.
- Collaborated with healthcare providers to gather necessary documentation for timely approvals.
- Communicated effectively with patients regarding authorization status and next steps in care.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
Laboratory Service Assistant
Millennium Health
CA,San Diego
03.2021 - 05.2025
- Conducted observed urine drug screens (UA's) and oral swab collections with precision and professionalism, ensuring adherence to strict chain-of-custody protocols.
- Entered and verified patient information in laboratory software, reducing entry errors and ensuring accurate documentation.
- Packaged and shipped specimens to the San Diego lab with attention to temperature control and timely delivery, consistently meeting daily processing quotas.
- Maintained clean and organized collection areas, upholding OSHA and safety standards.
Specimen Technician
Precision Diagnostics
CA,San Diego
03.2016 - 01.2021
- Performed accurate and confidential observed specimen collections and managed sample preparation, labeling, and shipment to ensure laboratory integrity.
- Created and processed lab work orders, demonstrating efficiency in data entry and order tracking systems.
- Provided respectful and discreet service to patients in sensitive situations, fostering a supportive and comfortable environment.
- Collaborated with medical professionals and administrative staff to streamline specimen logistics and improve turnaround times.
CNA / Home Health Aide
Comfort Keepers
ID,Boise
07.2014 - 05.2015
- Delivered in-home personal care, including bathing, feeding, hygiene assistance, and medication reminders, enhancing the well-being and dignity of clients.
- Assisted with daily living activities, light housekeeping, meal preparation, and transportation for errands and appointments.
- Maintained detailed logs of client activities and observations, reporting changes in condition to supervising medical staff.
CNA / Home Health Aide
Comfort Keepers
GA,Marietta
09.2009 - 06.2014
- Supported elderly and disabled clients with ADLs (Activities of Daily Living) in a home care environment, emphasizing compassion, safety, and independence.
- Built trusted relationships with clients and families, contributing to high client satisfaction and continuity of care.
- Documented services provided and maintained accurate care records to support care planning and communication with healthcare providers.
Education
Certificate
Everest College (formerly Georgia Medical Institute)
University of West Georgia
Skills
- Medical terminology
- Insurance verification
- Authorizations
- Effective communication skills
- Data entry
- Electronic health records proficiency
- Physician order verification
- Benefit coverage
- Professionalism and ethics
- HIPAA compliance
- Telephone etiquette
Certification
CPCA (Certified Patient Care Technician/Associate), #1077-5967, Expired
Timeline
Prior Authorization Specialist
Digestive Health Clinic
08.2025 - Current
Laboratory Service Assistant
Millennium Health
03.2021 - 05.2025
Specimen Technician
Precision Diagnostics
03.2016 - 01.2021
CNA / Home Health Aide
Comfort Keepers
07.2014 - 05.2015
CNA / Home Health Aide
Comfort Keepers
09.2009 - 06.2014
Certificate
Everest College (formerly Georgia Medical Institute)
University of West Georgia