Janell Capener
Boise
Summary
Customer Service Specialist with 11 years of experience, adept in organization and fostering strong communication. Excelled in enhancing customer success through effective problem-solving and software troubleshooting. Demonstrates a keen ability to learn quickly, with a commitment to excellence and a forward-thinking approach to prevent potential issues. Consistently improving through efficiency and self-reflection.
Overview
13
13
years of professional experience
Work History
Service & Support Specialist
Intuit
04.2014 - Current
- Supporting customers in establishing and maintaining their accounts based on their chosen products offered by Intuit.
- Maintain customer interaction standards established by Intuit to ensure customer success and engagement.
- Utilize and test products to improve the experience for customers and colleagues.
- Multi-tasking to assist and keep up with multiple accounts and deadlines.
Certified Nurses Assistant
St. Luke's Hospital
04.2012 - 04.2014
- Aid nursing staff in fulfilling daily goals and activities, to ensure patients improve in their physical and emotional health.
- Triaging situations to prioritize the essential needs of all.
- Providing excellent care to patients with empathy, understanding, and patience.
Education
Associates Degree - General Studies
Brigham Young University Of Idaho
Rexburg, ID01-2017
Skills
- Effective Time Management
- Problem-solving
- Organization
- Strong Communication
- Quick and adaptable learner
- Some Spanish and actively improving
- Forward-thinking in preventing potential problems
- Attention to detail and always striving for excellence
- Software troubleshooting
- Proficient in QuickBooks Time, with some basic knowledge of QuickBooks Online and Payroll
Timeline
Service & Support Specialist
Intuit
04.2014 - Current
Certified Nurses Assistant
St. Luke's Hospital
04.2012 - 04.2014
Associates Degree - General Studies
Brigham Young University Of Idaho
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