Summary
Overview
Work History
Skills
Timeline
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JANET DANIELS

Rathdrum,Idaho

Summary

Client service professional with proven track record in enhancing client experiences and streamlining administrative processes. Adept at fostering strong client relationships and ensuring seamless service delivery. Known for effective teamwork, adaptability, and a results-driven approach, utilizing strong organizational and communication skills to meet evolving client needs. Naturally personable and client-focused, with the ability to make clients feel comfortable and understood during important financial transactions.

Overview

33
33
years of professional experience

Work History

Service Administrative Assistant

Knudtsen Chevrolet Auto Group
11.2022 - Current
  • Manage warranty and service schedules.
  • Assist the warranty administrator with payroll, closing repair orders and balancing cash/credit card payments.
  • Support staff in greeting customers, taking phone calls and resolving conflict with customer service needs on accounts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Receptionist

Knudtsen Chevrolet Auto Group
06.2022 - 11.2022
  • Greeted customers, answered multiphone line system to departments of sales, service, parts, autobody and licensing.
  • Maintained waiting room for customers' comfort and needs while waiting for appointments.

Administrative Assistant

Hudy Plumbing & Heating
12.2020 - 03.2021
  • Answered phones and scheduled estimates and installations for two plumbers.
  • Worked with staff to review open time slots for appointments and travel needs for job placement.
  • Communicated clear updates to customers throughout the day on project updates regarding parts and delays.
  • Accessed records for office manager to invoice client appointments and completed projects.

Receptionist

Topline Corporation
01.1992 - 01.1996
  • Receptionist for 60+ employees for footwear manufacturing company.
  • Answered multiline phone system for sales, marketing, admin and production.
  • Greeted customers and provided lobby area comfort for multiple large corporations like Nordstrom, Payless, Walmart, & Aldi.

Skills

  • Balance multiple responsibilities while prioritizing tasks effectively
  • Clear verbal and written communication
  • Maintain organized records and files while handling sensitive information with discretion
  • Nurturing customer relationships to improve satisfaction
  • Follow workplace policies and procedures
  • Consistently dependable and a cooperative team player
  • Proficient in Microsoft365 applications
  • Accounting support

Timeline

Service Administrative Assistant

Knudtsen Chevrolet Auto Group
11.2022 - Current

Receptionist

Knudtsen Chevrolet Auto Group
06.2022 - 11.2022

Administrative Assistant

Hudy Plumbing & Heating
12.2020 - 03.2021

Receptionist

Topline Corporation
01.1992 - 01.1996

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JANET DANIELS