Januria
Senior Market Coordinator Lead
Jakarta,JK
Summary
Dynamic Senior Market Coordinator Lead with a proven track record in operations management. Expertise in streamlining processes and enhancing workflow efficiency, ensuring effective team collaboration and budget optimization.
Overview
20
20
years of professional experience
Work History
Senior Market Coordinator Lead
Traveloka
07.2018 - Current
- Managed workflow between staff, coordinating tasking, and monitoring the business process result.
- Improved workflow efficiency by streamlining processes, identifying bottlenecks, making necessary adjustments as needed.
- Collaborated with cross-functional teams to establish successful execution of business-as-usual processing and projects.
Customer Development Executive
Sia Huat Pte Ltd
03.2015 - 06.2018
- Managing export team project from quotation offering, sales order, packing and delivery arrangement to the client.
- Managed cross-functional teams for successful project completion within deadlines.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
Head Office Operational Staff
Sambolo Beach Bungalows
12.2011 - 02.2025
- Managed day-to-day operations to maintain a smooth workflow within the property complex.
- Managing budget analysis and resource allocation optimization.
- Conducted regular reviews of operations and identified areas for improvement.
Customer Service
PT Bank Index Selindo
04.2011 - 11.2011
- Provided exceptional customer service by addressing inquiries promptly and thoroughly.
- Grew repeat client base through effective marketing and customer service.
- Implemented new quality assurance and customer service standards.
Service Associate
Shangri-La Jakarta
04.2010 - 03.2011
- Enhanced customer satisfaction by providing timely and efficient assistance for reservation experience.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Collaborated with team members to streamline processes and improve overall service efficiency.
Reservation Agent
Hotel Indonesia Kempinski Jakarta
09.2009 - 04.2010
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Trainee
Prince Hotel & Residence Kuala Lumpur
08.2007 - 01.2008
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Shadowed senior staff during client meetings, gaining valuable insights into client management strategies.
- Supported organizational objectives with help from existing employees.
Trainee
Grand Plaza Parkroyal
09.2006 - 03.2007
- Participated in on-the-job training to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Interacted with customers under supervision to support operational objectives.
Education
Advanced Diploma in Hospitality Management - Hotel Management
Universitas Bunda Mulia
Jakarta, Indonesia 04.2001 -
Skills
Operations management
Teamwork and collaboration
Work Planning and Prioritization
Budgeting and forecasting
Documentation and reporting
Verbal and written communication
Timeline
Senior Market Coordinator Lead
Traveloka
07.2018 - Current
Customer Development Executive
Sia Huat Pte Ltd
03.2015 - 06.2018
Head Office Operational Staff
Sambolo Beach Bungalows
12.2011 - 02.2025
Customer Service
PT Bank Index Selindo
04.2011 - 11.2011
Service Associate
Shangri-La Jakarta
04.2010 - 03.2011
Reservation Agent
Hotel Indonesia Kempinski Jakarta
09.2009 - 04.2010
Trainee
Prince Hotel & Residence Kuala Lumpur
08.2007 - 01.2008
Trainee
Grand Plaza Parkroyal
09.2006 - 03.2007
Advanced Diploma in Hospitality Management - Hotel Management
Universitas Bunda Mulia
04.2001 -