Jaquelin Carrillo
Idaho Falls
Summary
Dedicated caregiver with expertise in personal care, medication management, and emotional support. Committed to enhancing client well-being through active listening and effective collaboration with healthcare professionals.
Overview
22
22
years of professional experience
Work History
In Home Care Giver
Premium Choice LLC
Ammon
12.2021 - Current
- Assisted clients with daily living activities and personal care needs.
- Provided personal care and companionship to elderly individuals in their homes.
- Managed medication schedules to ensure timely administration for clients.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Maintained a clean and safe environment for clients at home.
- Maintained clean and well-organized environment for client happiness and safety.
- Maintained clean and well-organized a clean and well-organized environment for client happiness and safety.
- Collaborated with healthcare professionals to coordinate care plans for clients.
- Adapted caregiving techniques to meet individual needs of diverse clients.
- Provided companionship and emotional support to enhance client well-being.
- Provided emotional support by listening attentively to concerns expressed by clients.
- Encouraged social interaction among clients through conversation or participation in activities.
- Responded promptly to emergency situations in a calm manner.
- Transported clients to doctor's appointments and errands.
- Respected client privacy rights at all times when providing services.
- Monitored client's well-being, safety, and comfort under physician direction.
- Assisted patients with personal care to alleviate burden on family members.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Followed care plan and directions to administer medications.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Followed agency policies and procedures when delivering care.
Pharmacy Assistant
Costco
Fontana
04.2013 - 11.2019
- Processed prescription orders using Costco's pharmacy management system accurately.
- Assisted pharmacists with prescription preparation and medication distribution.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Delivered quality care to customers through close collaboration with pharmacist.
- Answered customer questions about prescribed and OTC medications.
- Provided excellent customer service by answering inquiries and addressing concerns.
- Welcomed customers upon entering pharmacy, creating a friendly atmosphere.
- Greeted customers upon arrival at the pharmacy counter.
- Collaborated with team members to enhance workflow and service quality.
- Trained new pharmacy assistants on procedures and best practices effectively.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Restocked shelves and prepared expired drugs for return.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Adhered to all legal requirements relating to the safe dispensing of medication.
- Resolved customer complaints promptly in a professional manner.
- Accurately counted and balanced cash register drawers at the end of shifts.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
Clerk
Costco
Los Angeles
05.2004 - 11.2019
- Collaborated with team members to ensure smooth store operations and workflow.
- Handled returns and exchanges while adhering to company policies and procedures.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Answered multi-line phones to assist customers in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Processed customer payments accurately and efficiently, refunds, and exchanges accurately and efficiently.
- Created memos, letters, emails, reports, and presentations for management.
- Created memos, letters, emails, reports, presentations as requested by management.
- Prepared cash deposits following company protocols according to established procedures.
- Prepared deposits according to established procedures.
- Processed and recorded vault transactions accurately and efficiently.
- Adhered to vault and bank security standards at all times.
- Reviewed accounts for delinquency and initiated follow-up actions.
- Communicated with customers to resolve billing inquiries and disputes.
- Maintained accurate records of collections activities and transactions.
- Developed strategies for collection efforts on past due accounts.
Education
Associate of Arts - Culinary Arts
Los Angeles Trade Technical College
Los Angeles, CA06-2010
Skills
- Personal care
- Medication management
- Client documentation
- Care plan collaboration
- Safety monitoring
- Diabetes management
- Cooking
- Meal planning
- Housekeeping tasks
- Companionship support
- Companionship
- Social interaction
- Compassionate client care
- Nutritional guidance
- Customer service
- Compassionate care
- Compassionate support
- Problem solving
- Home organization
- First aid
Languages
Spanish
Limited
Timeline
In Home Care Giver
Premium Choice LLC
12.2021 - Current
Pharmacy Assistant
Costco
04.2013 - 11.2019
Clerk
Costco
05.2004 - 11.2019
Associate of Arts - Culinary Arts
Los Angeles Trade Technical College