JAQUELYNN SUNDLES

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Collaborated with channel and carrier team to identify potential upsell opportunities and expand client base.

• Company Overview: We are a global service led organization that helps organizations consume technology tools to assist in increasing business value
• Meridian IT works to address business and technology changes to keep companies competitive, agile and relevant in today’s world of ever-changing technology and business advancements
• Develop a pipeline of3x quota through constant prospecting within new territories and existing accounts on east coast
• Establish strong relationships with key partners and leveraging their resources to gain warm leads generating net new incremental business
• Lead projects that involve cross-functional coordination to provide integrated products, services and solutions
• Use a consultative customer-oriented sales approach to educate and provide best practice standards to prospects and customers
• Work collaboratively with Sales Engineers to ensure the correct solution are being recommended based on customer needs and customers upcoming roadmap initiatives
• Manage sales process, support resources and forecasting via CRM
• Support marketing programs, lead generation and meeting KPIs
• Deliver business plans and quota gap analysis
• Negotiate pricing contracts, multiyear service agreements and renewals
• Stay up to date on partner solutions, promotions and product certifications

Company Overview: We help architects and engineers become more proficient in the use of 3D technologies to design, develop and manage complex engineering projects faster and more cost-effectively

• Manage companies top75 manufacturing, architecture, engineering and construction named accounts in defined Pacific Northwest territory, generating1.3M in revenue per year
• Increase customer portfolio20% by adding net-new clients through cold calling, networking, customer referrals, live events and marketing database leads
• Face-to-face meetings with C level executives, Directors and VPs to discuss business initiatives, day to day challenges and upcoming roadmaps
• Plan, coordinate and deliver in-person and web-based solution overviews, product demos and ROI plans to prospects and existing customers
• Develop and deliver full solution proposals that often include cross-functional platform overlays of software, hardware, managed services, trainings and ongoing support contracts
• Maintain high level of knowledge of new products, service offerings and promotions
• Work closely with manufacture to collaboration on new target accounts and go to market strategy
• Relocated to east coast for family

• Company Overview: We are a provider of application and network performance management products that serve enterprises community, government agencies and telecommunications service providers
• Manage portfolio of120 accounts, generating $1.8M in revenue per year
• Manage sales cycle from outbound cold calling and warm lead generation through contract negotiations to closure and post sales customer support
• Articulate products' value and business benefits based on customer need
• Manage existing customers and increase revenue by cultivating new accounts, driving net-new opportunities and establishing long-term customers
• Conduct web-based product demos, landscape overviews and leverage technical resource to assist in closing new business
• Technical resource for channel partners for pre and post sales assistance
• Provide market feedback on products and competitive positioning to management, marketing, and R&D
• Upsell add-on services and products into existing customers, going wider and deeper into customer base
• Develop and present performance updates and quarterly business reviews
• Liaison for professional services to assist with project delivery outlined in SOW
• Work with marketing to produce email campaigns directed at specific industries/verticals to generate warm leads
• Hold team lead role to help train and educate new sales hires and onboard new channel partners
• Develop BOM and negotiate contract terms, warranties and delivery dates

• Company Overview: We are the global cybersecurity leader, known for always challenging the security status quo
• Our mission is to protect our way of life in the digital age by preventing successful cyberattacks
• Cold called approx.30 prospect and target accounts per day to set face-to-face meetings for assigned territory managers
• Qualify and close smaller commercial deals ranging from $5-$15k
• Manage forecasting, KPIs and performance reporting
• Identify strategic VAR partnerships and gather market information to gain a competitive advantage
• Cultivate relationships with key players in various industries to create ongoing and mutually beneficial referral systems