Jasmine Dinneen
Boise,ID
Summary
Experienced healthcare professional specializing in patient access management and operational efficiency. Proven track record in enhancing patient registration processes and driving teams towards exceptional levels of patient satisfaction. Recognized for reliability, strong collaboration skills, and adaptability in meeting the ever-changing demands of the healthcare industry.
Overview
6
6
years of professional experience
Work History
Lead Patient Access Specialist
St Lukes Hospital System
09.2023 - Current
- Streamlined workflows and eliminated bottlenecks by analyzing daily operations and identifying areas for improvement.
- Resolved escalated customer service issues swiftly while maintaining composure under pressure.
- Assisted patients with financial planning options for medical expenses, ensuring timely payments and reducing outstanding balances owed to the facility.
- Conducted regular performance evaluations for team members under my supervision, offering constructive feedback aimed at professional growth.
- Optimized resource allocation by effectively managing staff schedules and assigning tasks based on skill sets.
- Trained new staff on scheduling, phone etiquette and other office duties.
- Monitored and maintained inventory levels of office supplies, ensuring availability when needed.
Patient Access Specialist
St Luke's Hospital System
04.2021 - 09.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Explained various admission forms and policies, acquiring signatures for consent.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Processed incoming referrals from outside agencies according to established guidelines and policies.
- Responded to patient concerns and inquiries professionally and efficiently.
- Called insurance companies and verified patient coverage.
- Provided customer service by answering incoming calls and responding to inquiries.
School Sales Associate
Bogus Basin Recreation Area
01.2021 - 05.2021
- Provided information on lesson programs to guests
- Took payment for lessons over the phone
- Answered phones and returned calls in a high call volume environment
- Communicated lesson sign ups to sales office supervisor
- Handled guest issues, phone sales efficiency, and reservation booking processes’
- Maintained proficient knowledge of Siriusware POS suite.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Caretaker
Milestone Decisions Inc
09.2018 - 05.2019
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Remained alert to problems or health issues of clients and competently responded
- Determined specific needs and provided most appropriate level of services for patient well-being
- Documented residents' mental status, sleep and eating patterns in medical record books
- Trained new staff members, ensuring high standard of care across team.
- Coordinated with healthcare professionals to provide comprehensive care for residents.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
Education
Bachelor's Degree - Psychology
University of Idaho
Moscow, Idaho05.2022
High School Diploma -
Idaho City High School
Idaho City, Idaho05.2017
Skills
- Multitasking and Organization
- Resource Distribution
- Supportive Communication Skills
- Creative problem solving
- Collaborative Leadership Ability
- Patient Confidentiality and Data Security
- Composed and Efficient in High-Stress Situations
- Flexible in Changing Environments
- Policy Analysis Skills
- Workflow Optimization
Training
- Applied Suicide Intervention Skills (ASIST)
- Front office champion
- Emergency coordinator
- Template building
Timeline
Lead Patient Access Specialist
St Lukes Hospital System
09.2023 - Current
Patient Access Specialist
St Luke's Hospital System
04.2021 - 09.2023
School Sales Associate
Bogus Basin Recreation Area
01.2021 - 05.2021
Caretaker
Milestone Decisions Inc
09.2018 - 05.2019
High School Diploma -
Idaho City High School
Bachelor's Degree - Psychology
University of Idaho
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