Jason Prawira Azali
Jakarta
Summary
Experienced IT and Network Engineer focused on implementing cutting-edge network security protocols and managing intricate switching infrastructures. Expertise in Fortinet FortiGate NGFW, SD-WAN, IPsec VPN, and tunneling technologies, complemented by a solid background in enterprise switching platforms from Cisco Systems, Aruba Networks, and Allied Telesis to ensure secure and dependable connectivity. Proficient in utilizing MikroTik routers for enhanced network visibility and performance monitoring through The Dude, alongside virtualization platforms like Proxmox Virtual Environment and Microsoft Hyper-V for effective data protection with Veeam Backup & Replication. Demonstrated ability to automate operational tasks using Excel Macros and network automation techniques while ensuring infrastructure reliability and security through proactive system monitoring and adherence to SLA-driven service delivery standards.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Technical Center Staff
PT. Internet Pratama Indonesia
04.2024 - Current
- Analyzed and resolved customer-reported issues, ensuring timely and effective problem resolution.
- Maintained and periodically update network diagrams, ensuring documentation accuracy and alignment with current infrastructure to support efficient operations.
- Develop and maintain Standard Operating Procedures (SOP), Methods of Procedure (MOP), and technical documentation for operational and maintenance activities.
- Review firmware updates for network devices and recommend best practices for firmware deployment and version management.
- Manage and document cases through the ticketing system for all customer and internal requests.
- Ensure all leased or managed devices comply with the Service Level Agreement (SLA) defined in the customer contract.
- Perform daily monitoring of network devices and notify customer representatives promptly if any incidents or service disruptions occur.
- Prepare and maintain backup devices for customers to ensure rapid replacement during incidents and verify that backup equipment is fully operational
Junior Support Engineer
PT. Internet Pratama Indonesia
04.2022 - 04.2024
- Routine maintenance of equipment rented to customers in accordance with contractual agreements.
- Conduct initial onsite device troubleshooting when issues arise.
- Prepare a comprehensive report detailing completed work activities.
- Perform monthly backups for customer device configurations.
- Update the network diagram periodically if there are changes.
- Replace the device if there is a damaged device.
Network Engineer
Dinas Perpustakaan dan Kearsipan Provinsi Riau
09.2020 - 10.2020
- Completed an internship at Dinas Perpustakaan dan Kearsipan Provinsi Riau, supporting thesis research by maintaining and optimizing the internet network.
End User Support
CV. Viva Sukses Abadi
02.2019 - 05.2020
- Served as IT staff at CV. Viva Sukses Abadi, where I monitored and maintained work support equipment-including PCs, printers, and routers-to ensure optimal performance of all hardware and software systems.
Network Administrator
SumNet
01.2016 - 02.2016
- Completed a Network Administrator internship at SumNet Graha Pena Riau building, fulfilling college requirements by monitoring client networks and ensuring connectivity using The Dude application.
Education
S1 - Teknik Informatika
Universitas Riau
Pekanbaru12-2021
SMA/SMU/SMK -
SMA Katolik Xaverius
Padang06-2014
Skills
- Excel Macro
- Virtualization
- Microsoft Office
- Fortinet Fortigate NGFW
- MikroTik
- Network Automation
- Aruba Networks
- Fortigate SDWAN
- AI Prompter
- IPsec VPN
- Tunneling technologies
- Cisco Systems enterprise switching
- Allied Telesis switching
- Switching infrastructure
- Network security
- Fast Typing
- Reliability focus
- Security focus
Certification
- NSE 4 Network Security Professional, 04/01/23, 04/01/25
- MikroTik Certified Network Associate (MTCNA), 02/01/22, 02/01/25
- NSE 3 Network Security Associate, 06/01/22, 06/01/24
- NSE 2 Network Security Associate, 05/01/22, 05/01/24
- NSE 1 Network Security Associate, 05/01/22, 05/01/24
Languages
English
Indonesian
Timeline
Technical Center Staff
PT. Internet Pratama Indonesia
04.2024 - Current
Junior Support Engineer
PT. Internet Pratama Indonesia
04.2022 - 04.2024
Network Engineer
Dinas Perpustakaan dan Kearsipan Provinsi Riau
09.2020 - 10.2020
End User Support
CV. Viva Sukses Abadi
02.2019 - 05.2020
Network Administrator
SumNet
01.2016 - 02.2016
S1 - Teknik Informatika
Universitas Riau
SMA/SMU/SMK -
SMA Katolik Xaverius