Jay Morales
Boise
Summary
Offering excellent interpersonal and communication skills, with focus on effective customer interactions and problem resolution. Brings ability to quickly absorb and apply new information, alongside proficiency in basic technical troubleshooting. Ready to use and develop these skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tech Support Agent
Enphase Energy
Meridian, US
05.2022 - Current
- Troubleshoot and maintain existing relationships with clients and installers
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
- Conducted thorough research to diagnose technical issues, offering appropriate solutions to customers.
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
- Give access and resetting credentials for Homeowners and installers
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
Bank Teller/Customer Service Representative
Citi
Boise, US
12.2019 - Current
- Assist Customers with account Transactions, Balances and Transfers
- Open fraud Claims when needed
- Maintain an Established relationship with new and long time customers
- Make sure Customers Have an enjoyable experience when calling in regarding their account
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Phone Banker II
Wells Fargo
Boise, US
06.2017 - 12.2019
- Assist Customers with account Transactions, Balances and Transfers
- Open fraud Claims when needed
- Maintain an Established relationship with new and long time customers
- Make sure Customers Have an enjoyable experience when calling in regarding their account
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
Sales Consultant
Verizon Wireless MyBullfrog.com Premium Retailer
Boise, US
09.2014 - 07.2015
- Responsibilities: Customer Service, Establish new customers, Work with existing customer accounts, Make phone calls and set up appointments, Cash Management, Inventory management, Rq4 systems, EROES Systems, Provide Technical support when needed
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Clerical
Bank of New York Melon
New York, US
04.2013 - 07.2014
- Responsibilities: Customer Service, Data Entry, Record Maintenance, File Clerk, Develop and Update Files, Assist account managers with various projects, Problem solve client questions pertaining to Mortgage and Student loans, Reception, Heavy faxing, Various Clerical Duties
- Boosted productivity levels by performing routine administrative tasks such as correspondence drafting, copying, scanning, and faxing documents.
- Expedited delivery of urgent documents or packages by coordinating courier services when necessary.
- Assisted in the onboarding process for new hires, preparing orientation materials and setting up workstations accordingly.
- Enhanced the accuracy of client databases by regularly updating contact information and other pertinent details.
Education
High school or equivalent - General Education
Frank Church High School
01.2012
Skills
- Conflict management
- Cash management
- VPN
- 10 Key Data Entry
- Data entry
- Accounting
- Technical Support
- Cash handling
- Office Administration
- Bilingual
- Bookkeeping
- IT
- Customer service
- Microsoft Outlook
- Supervising experience
- Clerical Experience
- Accounts Payable
- Technical support
- Customer support
- Sales
- Goal oriented
- Professionalism and courtesy
- Critical thinking
- Complaint handling
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Knowledge And Skills
- Bilingual
- Customer Service
- Cashier Experience
- Office experience
- Warehouse experience
- 10 key Data Entry
- Filing and faxing
- Answering phones with multiple lines
- Reception
- Typing (40 wpm)
- Sales in a commission based environment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tech Support Agent
Enphase Energy
05.2022 - Current
Bank Teller/Customer Service Representative
Citi
12.2019 - Current
Phone Banker II
Wells Fargo
06.2017 - 12.2019
Sales Consultant
Verizon Wireless MyBullfrog.com Premium Retailer
09.2014 - 07.2015
Clerical
Bank of New York Melon
04.2013 - 07.2014
High school or equivalent - General Education
Frank Church High School
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