Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jayden Cates

Idaho Falls,ID

Summary

Dynamic Field Service Technician with a proven track record at Hiab USA, excelling in troubleshooting and repair. Known for a positive attitude and strong problem-solving skills, I consistently enhance customer satisfaction through effective communication and timely service. Holds a Class A commercial driver's license, ensuring compliance and safety in all operations.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Field Service Technician

Hiab USA
06.2019 - 08.2025
  • Assisted with installation and maintenance of equipment in various environments.
  • Learned safety protocols to ensure compliance during service operations.
  • Operated diagnostic tools to troubleshoot equipment issues effectively.
  • Provided technical support to customers, addressing inquiries and concerns.
  • Documented service activities and maintained accurate records of repairs performed.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Traveled and repaired equipment in Washington, Oregon, Montana, Idaho, Utah, Colorado, Nevada, and Wyoming.

Owner/technician/transport

Alpine Equipment Repair
01.2019 - 06.2019
  • Founded and managed Alpine Equipment Repair, ensuring high-quality service delivery to clients.
  • Oversaw daily operations, streamlining workflows to enhance efficiency in equipment repair processes.
  • Developed customer relationships, addressing inquiries and resolving concerns promptly.
  • Transported equipment to customers
  • Repaired all types of construction equipment

Field Service Technician

United Rentals
01.2015 - 01.2019
  • Collaborated with team members to streamline service processes and improve efficiency.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Transported equipment to and from customers

Truck Driver

Savage Sweets
03.2014 - 11.2014
  • Operated and maintained various truck types, ensuring compliance with safety regulations and operational standards.
  • Planned efficient delivery routes to optimize fuel consumption and minimize transit time.
  • Conducted pre-trip inspections, identifying mechanical issues and coordinating repairs as needed.
  • Documented daily logs of mileage, fuel usage, and delivery specifics to maintain accurate records.
  • Hauled Crude Oil with super sets.

Manager/mechanic/Transport Driver

Westside Equipment
04.2012 - 03.2013
  • Led cross-functional teams to enhance operational efficiency and streamline processes.
  • Developed and implemented strategic initiatives that improved customer satisfaction and retention rates.
  • Mentored junior staff, fostering professional growth and enhancing team performance.
  • Analyzed performance metrics to identify areas for improvement and drive actionable solutions.
  • Transported equipment and traveled to repair equipment

Owner/Operator Truck Driver

Bullocks Towing
05.2002 - 03.2012
  • Conducted routine vehicle inspections and maintenance, enhancing safety and operational efficiency.
  • Managed logistical planning for routes, optimizing fuel consumption and delivery times.
  • Developed strong relationships with clients, fostering repeat business through exceptional service.
  • Trained new drivers on safety protocols and company policies, improving team performance and compliance.
  • Managed day-to-day business operations.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Operated heavy duty wrecker
  • Recovery and towing of all heavy duty trucks and trailers.

Education

High School Diploma -

Granger High School
West Valley City, UT
06.1996

Skills

  • Problem-solving
  • Troubleshooting and repair
  • Positive attitude
  • Field repairs
  • Accountability and work ethic
  • Class A commercial Driver's license
  • Commercial driving and heavy duty truck recovery
  • DOT compliance
  • Clean MVR and Clearinghouse

Certification

  • Class A CDL
  • Doubles and triples
  • Tanker


Timeline

Field Service Technician

Hiab USA
06.2019 - 08.2025

Owner/technician/transport

Alpine Equipment Repair
01.2019 - 06.2019

Field Service Technician

United Rentals
01.2015 - 01.2019

Truck Driver

Savage Sweets
03.2014 - 11.2014

Manager/mechanic/Transport Driver

Westside Equipment
04.2012 - 03.2013

Owner/Operator Truck Driver

Bullocks Towing
05.2002 - 03.2012

High School Diploma -

Granger High School

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Jayden Cates