Jaylin Massey
Nampa
Summary
Dedicated hospitality professional known for effective communication and relationship-building. Expertise in managing bar operations and training staff, ready to drive impactful improvements in customer service.
Dynamic professional with a strong background in bar management and customer engagement. Expertise in multitasking, problem-solving, and implementing health protocols to ensure compliance and exceptional service delivery.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Managing Bartender
Chicago Fire
Meridian, ID
10.2023 - Current
- Provided excellent customer service in a fast-paced environment.
- Assisted in food and beverage preparation, ensuring quality and presentation standards.
- Maintained cleanliness and organization of dining area and service stations.
- Processed customer orders efficiently using point-of-sale systems.
- Collaborated with team members to enhance service delivery during peak hours.
- Adapted quickly to changing menus and special promotions, enhancing guest experience.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Trained staff on cocktail preparation and customer interaction techniques.
- Managed bar operations, ensuring efficient service and high customer satisfaction.
- Developed creative drink menus to enhance customer experience and engagement.
- Oversaw inventory management, including stock ordering and supplier relations.
- Implemented health and safety protocols to maintain compliance with regulations.
- Monitored bar performance metrics to identify areas for improvement and growth.
- Fostered a positive team environment through effective communication and collaboration.
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
Shadowing Student
St. Alphonsus Medical Center
Boise, ID
- Supported training new staff on restaurant procedures and service expectations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Observed and documented daily operations to enhance understanding of organizational processes.
- Assisted with project coordination, ensuring timely communication among team members.
- Shadowed senior professionals to gain insights into strategic decision-making processes.
Education
Bachelor of Science - Radiologic Sciences
Boise State University
Boise, ID05-2029
Skills
- Workplace safety
- Scheduling staff
- Sanitation standards
- Beverage making
- Customer service
- Highly reliable
- Clear and effective communication
- Engaging personality
- Outgoing personality
- Customer service expertise
- Handling difficult customers
- Hospitality service expertise
- Professional appearance
- Staff management
- Complex Problem-solving
- Menu memorization
- Health codes compliance
- Multitasking
- Excellent communication
- Cleaning
Certification
- CPR certified- In Progress
Timeline
Managing Bartender
Chicago Fire
10.2023 - Current
Shadowing Student
St. Alphonsus Medical Center
Bachelor of Science - Radiologic Sciences
Boise State University