Jayson West
Idaho Falls
Summary
Detail-oriented team player with a wide breadth of skills and an eagerness to learn. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Help Desk Analyst
Mountain View Hospital
07.2024 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Provided on-call support for critical related to critical healthcare software.
Junior System Administrator
Everything Blockchain Inc
06.2022 - 08.2023
- Attended meetings to deliver status reports to key stakeholders.
- Maintained company Azure Active Directory, and Microsoft O365 environment and licensing.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
Technical Support Lead
First Call Resolution
08.2021 - 06.2022
- Work directly with client on usage and optimization of scheduling software for health care providers.
- Apply knowledge of computer software, hardware, and procedures to guide users through troubleshooting processes and resolve issues.
Lead Recorder
First American Mortgage Solutions
02.2018 - 04.2021
- Lead a team of 10 recording agents, including managing daily tasks for each agent, providing feedback and training on new processes, and compliance with state and federal requirements.
- Worked directly with county recording offices across the country to ensure speedy and accurate recording of lands documents.
Education
Western European Studies
University of Mississippi
Anthropology
Idaho State University
Skills
- Customer service expert
- Technical documents comprehension
- Hardware provision management
- Active Listening
- Problem-Solving
- Multitasking Abilities
- Acceptable Alliterative Abilities
Technical Profile
- Azure Active Directory
- Microsoft Office 365
- JIRA
- HTML
- XML
- Microsoft Office Suite
- Adobe Photoshop
Timeline
Help Desk Analyst
Mountain View Hospital
07.2024 - Current
Junior System Administrator
Everything Blockchain Inc
06.2022 - 08.2023
Technical Support Lead
First Call Resolution
08.2021 - 06.2022
Lead Recorder
First American Mortgage Solutions
02.2018 - 04.2021
Anthropology
Idaho State University
Western European Studies
University of Mississippi
Similar Profiles
Evelyn GonzalesEvelyn Gonzales
Receptionist Floater at Mountain View HospitalReceptionist Floater at Mountain View Hospital
Devri Taueli-NauluDevri Taueli-Naulu
LEAD AEMT Emergency Care Technician at Mountain View HospitalLEAD AEMT Emergency Care Technician at Mountain View Hospital
Kaidance WrigleyKaidance Wrigley
CNA/Inventory Specialist at Mountain View HospitalCNA/Inventory Specialist at Mountain View Hospital
W. Jeffery WellsW. Jeffery Wells
Senior Director ITG at Mountain View HospitalSenior Director ITG at Mountain View Hospital
Matthew BeusMatthew Beus
Nuclear Safety Analyst at Battelle Energy AllianceNuclear Safety Analyst at Battelle Energy Alliance