Jayson West
Idaho Falls
Summary
Detail-oriented team player with a wide breadth of skills and an eagerness to learn. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Help Desk Analyst
Mountain View Hospital
07.2024 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Provided on-call support for critical related to critical healthcare software.
Junior System Administrator
Everything Blockchain Inc
06.2022 - 08.2023
- Attended meetings to deliver status reports to key stakeholders.
- Maintained company Azure Active Directory, and Microsoft O365 environment and licensing.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
Technical Support Lead
First Call Resolution
08.2021 - 06.2022
- Work directly with client on usage and optimization of scheduling software for health care providers.
- Apply knowledge of computer software, hardware, and procedures to guide users through troubleshooting processes and resolve issues.
Lead Recorder
First American Mortgage Solutions
02.2018 - 04.2021
- Lead a team of 10 recording agents, including managing daily tasks for each agent, providing feedback and training on new processes, and compliance with state and federal requirements.
- Worked directly with county recording offices across the country to ensure speedy and accurate recording of lands documents.
Education
Western European Studies
University of Mississippi
Anthropology
Idaho State University
Skills
- Customer service expert
- Technical documents comprehension
- Hardware provision management
- Active Listening
- Problem-Solving
- Multitasking Abilities
- Acceptable Alliterative Abilities
Technical Profile
- Azure Active Directory
- Microsoft Office 365
- JIRA
- HTML
- XML
- Microsoft Office Suite
- Adobe Photoshop
Timeline
Help Desk Analyst
Mountain View Hospital
07.2024 - Current
Junior System Administrator
Everything Blockchain Inc
06.2022 - 08.2023
Technical Support Lead
First Call Resolution
08.2021 - 06.2022
Lead Recorder
First American Mortgage Solutions
02.2018 - 04.2021
Anthropology
Idaho State University
Western European Studies
University of Mississippi
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