Jean Michelle Orr
Kimberly
Summary
Skilled in patient care offering demonstrated expertise in patient support developed over 20 years of healthcare experience. Flexible team player with positive and upbeat nature. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Clinical Site Coordinator/ Medical Assistant
Twin Falls Orthopedics ( Samgi)
Kimberly
06.2025 - Current
- Patient Care under guidance of Orthopedic surgeon ( casting, suture/staple removal, wound care).
- Referrals
- Insurance
- Enovis product knowledge/Fitting of braces
- Scheduling with hospital staff ,and urgent care providers
- Training of employees
- Front/Back office duties
- Medical Supply ordering
- Facilitated communication between internal teams and external vendors.
Patient Care Technician
Tempe Saint Lukes Hospital
Mesa
07.2021 - 06.2025
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Maintained clean and safe environment to promote patient safety and comfort.
- Collected and transported specimens to prepare for lab testing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Upheld infection control and prevention policies across different patient-facing areas.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Documented patient information and care activities in electronic health record MediTech.
- Assisted nursing staff with completing daily rounds, documenting vital signs and taking glucose checks.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
OFFICE MANAGER
ACCURATE UROLOGY
03.2016 - 12.2019
- Developed standard operating procedures for all administrative employees
- Received, screened and routed incoming calls
- Held oversight of office inventory activates, including ordering and requisitions, stocking shipment receiving
- Monitored and evaluated personnel performances to complete monthly reviews, recommended advancement or address productivity concerns
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities
- Handled all incoming business and client request for information
- Coordinated special projects and managed schedules
- Recruited and hired qualified candidates for vacant and new positions
- Ensure HIPAA compliance
- Ordered and read lab tests, x-rays, MRIs, Ultrasounds, and EKGs
- Scheduled all providers/patients surgeries at contracted hospital
- Worked closely with sales representatives, providers, and hospitals to ensure that all procedures ran smoothly
- Assisted with Medical Assistant in office procedures, ie; vasectomy, prostate biopsy, foley catheter placement, cystoscopy
- CPR & First Aid Certified (November 2017)
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
SURGERY SCHEDULER
BAYWOOD ORTHOPEDIC CLINIC
08.2013 - 03.2016
- Used EClinicals to schedule to schedule and manage patient appointments
- Collected and processed co-payments and out-of-pocket charges using
- Chasepaymenttech
- Ensure HIPAA compliance
- Reviewed documentation for compliance with requirements and accuracy of information
- Coordinate with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems
- Provided patient education
- Ordered and read lab tests, x-rays, MRIs, Ultrasounds, and EKGs
- Scheduled all providers/patients surgeries at contracted hospitals throughout the valley
- Worked closely with sales representatives, providers, and hospitals to ensure that all procedures ran smoothly.
Medical Assistant
Family Industrial & Medical Center
08.2009 - 06.2013
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Measured patient spirometry.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions, and gave injections if needed.
- Verified patient insurance coverage and collected required co-payments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared lab specimens for diagnostic evaluation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Front & Back Office
Verve Wellness Center
01.2001 - 12.2008
- Answered multi-line phone system and forwarded calls to appropriate individuals.
- Established team priorities, maintained schedules and monitored performance.
- Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Took patients back to exam rooms. Took patients vitals .
- Massage Therapy
Nursing Assistant
Desert Samaritan Hospital
05.1997 - 11.2000
- Delivered high-quality care to Labor & Delivery/Post partum patients in hospital facility.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities.
- Checked patient vitals such as temperature, blood pressure.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Education
MASSAGE - Massage Therapy
APOLLO COLLEGE
Mesa, AZ05.2002
High School Diploma -
CHOLLA HIGH SCHOOL
Tucson, AZ05.1996
Associate Degree in Nursing - Nursing Prerequisites, Medical Assistant, CNA
WEST HILLS COLLEGE
Coalinga, CASkills
- Professional with a friendly nature
- Organizational skills/deadline driven
- Clear oral/written communication
- Provider support
- Established relationships with incoming sales
- Representatives
- Payroll and budgeting
- Workflow planning
- Policy and procedure modification
- Microsoft office, Word, Excel
- EMRs – Practice Fusion/EClinicals,MediTech
- Patient Safety
- Nursing Staff Support
- Activities of Daily Living (ADL) Assistance
- Infection Control Standards
- Medical Supply Stocking
- Foley Catheter Insertion and Removal
- Team leadership / Relationship building
- Documentation
- Patient Feeding
- Specimen Transportation
- Patient Care and Monitoring
- Medical Histories
- Taking Vital Signs, Height, and Weight
- Equipment Disinfection
- Professional Bedside Manner
- Cultural Awareness
- Blood Glucose Monitoring
- Isolation Precautions
- Aseptic Guidelines
- Simple Dressings
- IV Discontinuation
- Patient Positioning Understanding
- Monitoring Patient Conditions
- Patient Rounds
Timeline
Clinical Site Coordinator/ Medical Assistant
Twin Falls Orthopedics ( Samgi)
06.2025 - Current
Patient Care Technician
Tempe Saint Lukes Hospital
07.2021 - 06.2025
OFFICE MANAGER
ACCURATE UROLOGY
03.2016 - 12.2019
SURGERY SCHEDULER
BAYWOOD ORTHOPEDIC CLINIC
08.2013 - 03.2016
Medical Assistant
Family Industrial & Medical Center
08.2009 - 06.2013
Front & Back Office
Verve Wellness Center
01.2001 - 12.2008
Nursing Assistant
Desert Samaritan Hospital
05.1997 - 11.2000
MASSAGE - Massage Therapy
APOLLO COLLEGE
High School Diploma -
CHOLLA HIGH SCHOOL
Associate Degree in Nursing - Nursing Prerequisites, Medical Assistant, CNA
WEST HILLS COLLEGE