Jeannette Alegria
Coeur D'Alene
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Accountant
Magnuson McHugh Dougherty
10.2022 - 03.2025
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Ensured accurate and timely payments for all employees, managing weekly and monthly payroll cycles.
Accountant
Hecla Mining Company
06.2021 - Current
- Conducted internal audit of financial reports, earnings releases, and benefit statements including 401(k) and pension plans
- Prepared working papers, reports and supporting documentation for external auditors
- SOC report reviews
- Prepared monthly journal entries for corporate office and sites
- Gathered financial information, closed books and ran reports for monthly financial statements
- General ledger and bank reconciliations
- Reviewed monthly fixed asset activity and reconciled fixed asset schedules
- Performed weekly reconciliation of cash transactions to identify and resolve discrepancies
- Monthly consolidation of subsidiary general ledger to that of parent company
- Reviewed accounts, resolved coding errors and tracked recurring expenses for accrual entry
- Created quarterly presentations to disseminate key financial information to stakeholders
- Research accounting issues, created process improvement and standardization, reducing close timelines
Office Assistant
Lewis-Clark State College
12.2018 - 06.2021
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Tracked costs with Microsoft Excel, diligently reconciling accounts to maintain high accuracy
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
Sales Consultant
Qualfon
08.2013 - 12.2018
- Met or exceeded service and quality standards every review period
- Consistently awarded top reviews for performance
- Planned and led training sessions to promote sales team professional development
- Engaged with customers to effectively build rapport and lasting relationships
Front Office Assistant
Squeaky's Car Services
02.2011 - 08.2013
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Built long-term customer relationships and advised customers on purchases and promotions
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Produced high-quality spreadsheets for internal records and customer accounts
Education
Bachelor of Science - Accounting
Lewis-Clark State College
05.2021
Associate of Science - General Studies
North Idaho College
Coeur D'alene, ID12.2018
Phlebotomy Technician -
North Idaho College
08.2017
Skills
- Reconciliations
- Audit Preparation
- General Ledger Accounting
- GAAP Accounting Practices
- Team Cooperation
- Microsoft Office
- Research
- Detail oriented
- Critical Thinking
- Effective and Professional Communication
Certification
- Colligate member of The Association of Accountants and Financial Professionals in Business.
- National Society of Leadership and Success
- Phi Theta Kappa International Honors Society
- Member of the Institute of Management Accountants
Timeline
Accountant
Magnuson McHugh Dougherty
10.2022 - 03.2025
Accountant
Hecla Mining Company
06.2021 - Current
Office Assistant
Lewis-Clark State College
12.2018 - 06.2021
Sales Consultant
Qualfon
08.2013 - 12.2018
Front Office Assistant
Squeaky's Car Services
02.2011 - 08.2013
Associate of Science - General Studies
North Idaho College
Phlebotomy Technician -
North Idaho College
- Colligate member of The Association of Accountants and Financial Professionals in Business.
- National Society of Leadership and Success
- Phi Theta Kappa International Honors Society
- Member of the Institute of Management Accountants
Bachelor of Science - Accounting
Lewis-Clark State College
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