Jeff Pritchard
Nampa
Summary
Dynamic professional with extensive experience at Ace Hardware, excelling in loss prevention and customer service. Proven ability to manage inventory effectively while ensuring compliance with safety protocols. Recognized for superior work ethic and crisis management skills, consistently enhancing operational efficiency and team performance.
Overview
31
31
years of professional experience
Work History
Key Holder Supervisor
Ace Hardware
Los Osos
11.2023 - 03.2024
- Implemented loss prevention measures to protect against theft and fraud.
- Counted and balanced registers.
- Researched out-of-stock items to find additional inventory in other store locations.
- Resolved customer complaints in a timely manner.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Ensured compliance with all company policies and procedures.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Used Point of Sale register system to complete transactions.
- Partnered with store leadership team to learn and understand management processes and reports.
- Supported the Store Manager in daily operations activities as needed.
- Supervised bank deposits and security procedures to support store opening and closing.
- Completed routine maintenance and repair.
Correctional Sergeant
State of California Department of Corrections
San Luis Obispo
07.1993 - 12.2023
- Conducted daily briefings to pass on pertinent info to oncoming shifts.
- Conducted random searches for contraband items such as weapons or drugs.
- Supervised subordinate officers in their daily duties.
- Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
- Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
- Collaborated with medical personnel in determining appropriate treatment plans for mentally ill inmates.
- Conducted fire, safety and sanitation inspections.
- Responded quickly to emergency situations involving riots, hostage situations, escapes or other critical events.
- Assisted in training new correctional officers on proper security protocols and procedures.
- Investigated allegations of misconduct by inmates and staff members.
- Enforced discipline among inmates according to established rules and regulations.
- Conducted scheduled headcounts to verify presence of prisoners.
- Settled disputes between inmates.
- Issued security badges and passes to guests and visitors.
- Participated in regular meetings with senior management to discuss operational needs and objectives.
- Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
- Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Briefed superiors of incidents and misconduct and recommended disciplinary actions.
- Monitored inmate movement within the facility to maintain security and safety of staff, inmates and visitors.
- Diffused disruptive behavior by verbal interventions.
- Facilitated communication between inmates, family members, attorneys and other external parties.
- Communicated information regarding security, safety and operations through chain of command.
- Coordinated investigations into criminal activities committed by inmates or staff members.
- Assigned daily tasks and responsibilities to employees and filled out daily work logs.
- Reviewed incident reports and other documentation submitted by subordinates.
- Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
- Prepared written reports concerning inmate's misconduct.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Established effective working relationships with local law enforcement agencies when necessary.
- Coordinated shakedowns to locate and remove unauthorized items.
- Prepared written evaluations of subordinate officers' performance on a periodic basis.
- Maintained records related to inmate movements, disciplinary actions taken against inmates, grievances filed by prisoners and other relevant data.
- Ensured compliance with departmental policies, regulations and procedures.
- Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Agricultural Business
Merced College
Merced, CA06-1984
General Studies
Cuesta College
San Luis Obispo, CASkills
- Loss prevention
- Cash handling
- Inventory management
- Customer service
- Point of sale
- Visual merchandising
- Superior work ethic
- Inventory monitoring
- Workplace safety
- Crisis management
- Armory officer
- Peer support member
- Rangemaster
- Rangemaster Proctor
- Expandable baton instructor
- Semi-Auto handgun instructor
Timeline
Key Holder Supervisor
Ace Hardware
11.2023 - 03.2024
Correctional Sergeant
State of California Department of Corrections
07.1993 - 12.2023
Agricultural Business
Merced College
General Studies
Cuesta College
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