Jenna Leen
Nampa
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Dispatcher/Front Office Assistant/Assistant Accountant
Roto Rooter Plumbing
12.2024 - 04.2025
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Collected payments from current customers and businesses that were up to date or past due. Handled collections and liens for customers that did not comply with the contract that was signed in agreement to the company.
Dispatcher/ Customer Service Provider
Right Now Heating Cooling and Plumbing
02.2024 - 12.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Pre-planned the next day and route for the technicians.
- Communicated directly with customers on the technicians ETA and actively spoke with them about any updates.
Key Holder Supervisor
NAPA Auto Parts - Genuine Parts
01.2020 - 09.2021
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Processed cash, credit, debit, and check payments.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
- Monitored sales trends closely to identify opportunities for growth or areas requiring improvement in product offerings or merchandising strategies.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Accepted and processed customer returns.
- Collaborated with management to develop innovative marketing campaigns that drove foot traffic and boosted sales.
Back of House Parts Specialist
CarMax
10.2018 - 12.2020
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
Education
License - Barber/ Stylist
Paul Mitchell The School
Nampa, ID10-2022
General Education
Adelante High School
Roseville, CA05-2013
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
- Updating logs
- Route planning
- Customer relationship management
- Route navigation
- Service coordination
- Work order management
- Closing tickets
- Critical thinker
- Call handling
Timeline
Dispatcher/Front Office Assistant/Assistant Accountant
Roto Rooter Plumbing
12.2024 - 04.2025
Dispatcher/ Customer Service Provider
Right Now Heating Cooling and Plumbing
02.2024 - 12.2024
Key Holder Supervisor
NAPA Auto Parts - Genuine Parts
01.2020 - 09.2021
Back of House Parts Specialist
CarMax
10.2018 - 12.2020
License - Barber/ Stylist
Paul Mitchell The School
General Education
Adelante High School
Similar Profiles
James wieseJames wiese
Sales Representative / Field supervisor at Roto Rooter PlumbingSales Representative / Field supervisor at Roto Rooter Plumbing
Vernon R. Samuels Jr.Vernon R. Samuels Jr.
Plumbing Service Technician at Roto Rooter PlumbingPlumbing Service Technician at Roto Rooter Plumbing
Nathan ThomasNathan Thomas
Service Technician at Roto Rooter PlumbingService Technician at Roto Rooter Plumbing
Bishop FieldsBishop Fields
Water restoration aperantence at Roto-Rooter Plumbing & Water CleanupWater restoration aperantence at Roto-Rooter Plumbing & Water Cleanup
Abigail MeridaAbigail Merida
Certified Nursing Assistant at Wellspring Health and Rehabilitation of CascadiaCertified Nursing Assistant at Wellspring Health and Rehabilitation of Cascadia