Jennifer Carroll
Abercrombie
Summary
Experienced transportation coordinator with a background in law enforcement and education, as well as college education in Business Administration and Human Resource Management. Recognized for effective communication and collaborative teamwork skills, leading to successful logistics management and conflict resolution. Dedicated to enhancing operational efficiency and building strong relationships.
Overview
24
24
years of professional experience
Work History
Inmate Transport
Blue Knight Security
Blackfoot, ID
05.2022 - 06.2023
- Facilitated inmate transport adhering by the extradition warrants, ensuring timely arrival and adherence to proper safety protocols.
- Oversaw inmate transport to facilites, maintaining strict security protocols to prevent escape attempts.
- Coordinated logistics efforts, including transportation, accommodations, and on-site support for seamless events.
- Developed strong rapport with inmates, fostering trust and open communication to facilitate successful transportation efforts.
- Participated in ongoing professional development opportunities to stay current on industry best practices and regulations related to inmate transportation services.
- Promoted a culture of inclusivity by treating all staff, and inmates with dignity and respect, regardless of race, religion, or gender identity.
- Ensured proper inmate transportation by coordinating schedules, routes, and security measures with other law enforcement agencies.
- Maintained professional image and attitude to positively represent transport security and help build a reputation for excellent service with law enforcement agencies, TSA, pilots and airline staff.
Elementary School Teacher
Aberdeen School District 58
Aberdeen, ID
07.2019 - 05.2021
- Developed engaging lesson plans aligned with curriculum standards.
- Assessed student performance and provided personalized feedback to enhance learning outcomes.
- Implemented classroom management strategies to create a positive learning environment.
- Collaborated with colleagues to design interdisciplinary projects, fostering teamwork among students.
- Integrated technology into lessons, enhancing student engagement and understanding of concepts.
- Organized parent-teacher conferences, facilitating communication between home and school for student success.
- Conducted professional development workshops to share best practices with peers and improve teaching methods.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
- Contributed to school-wide initiatives aimed at improving overall student achievement, participating in professional development workshops and collaborating with colleagues on best practices.
- Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
- Utilized data-driven instruction techniques to analyze student performance trends and adjust teaching methods accordingly for optimal results.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students'' understanding of various subjects.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Taught core subjects of math, science, technology, and history.
- Promoted a growth mindset in the classroom by encouraging students to set goals, embrace challenges, and persevere through obstacles.
- Implemented engaging hands-on activities to reinforce fundamental concepts, resulting in increased student motivation and participation.
- Organized extracurricular activities such as field trips and special events, enriching the educational experience for all students involved.
- Maintained knowledge of school curricula, standards, and policies to correctly prepare students for higher grade levels.
- Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
- Administered various reading tests and determined student reading levels based on assessment findings.
- Met with parents to review Individualized Education Plans for at-risk students.
Police Communications Dispatcher Supervisor
Aberdeen Police Department
Aberdeen, ID
05.2015 - 07.2018
- Coordinated emergency response efforts by efficiently relaying information to first responders.
- Monitored police radio communications to ensure timely and accurate dispatching of units.
- Trained new dispatchers on protocols and use of communication systems for operational efficiency.
- Implemented process improvements that enhanced call handling times and service quality.
- Managed incoming emergency calls, prioritizing incidents based on severity and urgency.
- Collaborated with law enforcement personnel to streamline communication during high-pressure situations.
- Conducted regular system checks to maintain optimal performance of dispatch equipment and software.
- Assisted in developing training materials for ongoing dispatcher education and skills enhancement.
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
- Supported fellow dispatchers when needed, fostering teamwork within the department.
- Streamlined communication between officers and emergency personnel, ensuring seamless coordination during high-stress situations.
- Collaborated closely with other dispatchers and supervisors, maintaining open lines of communication to ensure efficient operations.
- Participated in ongoing training for improved knowledge about protocols, policies, and procedures related to police communications work.
- Safeguarded public safety by accurately disseminating pertinent information to responding units during emergencies or criminal activities.
- Facilitated smooth shift transitions with detailed log entries documenting all relevant information from previous shifts before handing over responsibilities.
- Reduced errors by meticulously entering data into computer-aided dispatch systems.
- Proactively identified potential areas for improvement in dispatch processes and participated in implementing changes that resulted in increased departmental efficiency.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Assisted callers in emergency situations with appropriate information and support.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Supervised daily operations of law enforcement activities, ensuring compliance with departmental policies.
- Developed and implemented training programs for new officers, enhancing team competency and cohesion.
- Monitored officer performance, providing constructive feedback to improve service delivery and efficiency.
- Facilitated regular meetings with team members to discuss operational challenges and develop solutions collaboratively.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Correctional Officer Captain
Fort Hall Correctional Complex
Fort Hall, ID
02.2014 - 05.2015
- Supervised daily operations of inmate housing units, ensuring compliance with safety protocols.
- Coordinated staff schedules to optimize resource allocation and maintain operational efficiency.
- Conducted regular security assessments to identify vulnerabilities and enhance facility safety measures.
- Developed training programs for new recruits, fostering a culture of professionalism and accountability.
- Implemented policy changes that improved incident response times and reduced disciplinary issues among inmates.
- Mentored junior officers, promoting teamwork and effective communication within correctional staff.
- Analyzed incident reports to identify trends, recommending strategic improvements to reduce future occurrences.
- Collaborated with law enforcement agencies to coordinate emergency response efforts during critical incidents.
- Maintained strict adherence to confidentiality protocols while managing sensitive information pertaining to inmates, staff, and overall facility operations.
- Managed emergency situations effectively, keeping staff and inmates safe during incidents such as lockdowns or evacuations.
- Improved staff performance with comprehensive training programs tailored to individual needs.
- Ensured compliance with state regulations through meticulous documentation and record-keeping practices.
- Conducted regular evaluations of officer performance, providing constructive feedback for continuous improvement opportunities.
- Contributed to budget management initiatives by identifying cost-saving measures related to staffing, supplies, and training materials without compromising quality or safety standards.
- Collaborated closely with mental health professionals to address inmate behavioral issues and provide appropriate interventions as needed.
- Addressed inmate grievances promptly, ensuring that all concerns were thoroughly investigated and resolved in a fair and timely manner.
- Maintained a high level of professionalism with strong leadership skills, setting the standard for all correctional officers within the facility.
- Enhanced facility security by implementing effective surveillance and monitoring procedures.
- Reduced inmate altercations through consistent communication and conflict resolution strategies.
- Coordinated with local law enforcement agencies to promote seamless operations between the correctional facility and external organizations when handling incidents involving inmates outside of the institution''s boundaries.
- Streamlined daily operations by developing efficient staff scheduling and shift rotations.
- Supported officer growth through mentorship opportunities while leading a team of correctional professionals towards achieving department goals collectively.
- Oversaw the timely processing of inmate transfers, ensuring accurate paperwork completion and adherence to established protocols throughout each transition phase.
- Fostered positive relationships between staff members by promoting teamwork and open communication channels among all team members.
- Increased overall safety by conducting thorough inspections of cells, equipment, and common areas.
- Facilitated interdepartmental cooperation between various units within the correctional facility to enhance overall operational efficiency levels consistently over time periods assessed regularly for progress tracking purposes accordingly handled efficiently according to required standards set forth by relevant governing bodies overseeing penal institutions'' functioning properly across multiple domains of interest concerning both organizational structure as well as individual performance metrics measured routinely throughout various stages within specified timeframes established prior to actual commencement dates occurring sequentially throughout respective durations being monitored closely for any necessary adjustments made accordingly whenever deemed appropriate based upon relevant factors considered during decision-making processes undertaken by authorized personnel responsible for such tasks specifically assigned thereto.
- Resolved issues and disputes between inmates professionally and respectfully.
- Monitored and confirmed compliance with safety standards and regulations.
- Responded to emergency situations and provided first aid following facility guidelines.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Participated in development of correctional policies and procedures.
Jail Deputy
Bingham County Sheriff's Department
Blackfoot, ID
08.1999 - 09.2009
- Enforced safety protocols to maintain secure facility environment.
- Monitored inmate behavior to prevent disturbances and ensure compliance.
- Conducted regular inspections of premises and equipment for operational integrity.
- Assisted in crisis intervention, employing de-escalation techniques effectively.
- Trained new deputies on departmental policies and procedures for consistency.
- Developed incident reports detailing events and actions taken during shifts.
- Collaborated with healthcare staff to address inmate medical needs promptly.
- Implemented process improvements to enhance operational efficiency within jail systems.
- Managed accurate record-keeping systems for efficient access to inmate information when needed.
- Collaborated with medical personnel to provide necessary care for inmates, addressing physical and mental health needs effectively.
- Coordinated work assignments for trustee inmates, maximizing productivity while providing valuable skills development opportunities.
- Contributed to the overall security of the facility by conducting regular perimeter checks and maintaining surveillance equipment.
- Conducted thorough cell inspections to prevent contraband items from entering or remaining within the facility.
- Continuously updated knowledge of relevant policies and best practices through participation in professional training workshops.
- Facilitated inmate transport to court appearances, ensuring timely arrival and adherence to proper safety protocols.
- Streamlined booking procedures for efficient processing of new inmates.
- Utilized effective communication skills when interacting with diverse populations including attorneys, family members, and other law enforcement agencies on behalf of incarcerated individuals.
- Participated in emergency response teams, demonstrating preparedness and aptitude for handling critical situations within the jail environment.
- Responded promptly to emergencies within the facility, minimizing potential harm to inmates and staff members alike.
- Administered appropriate disciplinary actions as needed based on established guidelines while maintaining fairness and consistency across cases.
- Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Examined incoming and outgoing mail to detect contraband.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals, and work sites.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
Education
Bachelor of Science - Business Administration Human Resource Management
Western Governors University
Salt Lake City, UTMBA - Business Administration
Western Governors University
Salt Lake City, UTSkills
- Transport prisoners
- Transportation coordination
- Collaborative teamwork
- Problem-solving skills
- Team collaboration
- Organizational skills
- Conflict resolution
- Relationship building
- Multitasking and organization
- Group and individual instruction
- Time management
- Technology integration
- Oral communication
- HR policies and procedures
- Training and mentoring
- Diversity and inclusion
- Employee relations
- Onboarding and orientation
- Background checks
- Compensation and benefits
- Data evaluation
- Organizational development
- Payroll administration
- Employee onboarding
- Confidential document control
- Employee retention
- Complex Problem-solving
- Wages and salary
- Staff management
- Presentation preparation
- Cost reductions
- Team building
- Microsoft Office Suite
- Financial reporting
- Effective communication
- Schedule management
- PowerPoint
- Supply coordination
- Operations management
- Staff supervision
- Training documents
- Annual budget development
- Managing multiple priorities
- Data entry
- Bookkeeping
- Administrative management
- Report writing
- Attention to detail
- Microsoft office
- Critical thinking
- Policy management
- Budget planning
- Scheduling
- Active listening
- Performance evaluations
- Operational reporting
Timeline
Inmate Transport
Blue Knight Security
05.2022 - 06.2023
Elementary School Teacher
Aberdeen School District 58
07.2019 - 05.2021
Police Communications Dispatcher Supervisor
Aberdeen Police Department
05.2015 - 07.2018
Correctional Officer Captain
Fort Hall Correctional Complex
02.2014 - 05.2015
Jail Deputy
Bingham County Sheriff's Department
08.1999 - 09.2009
Bachelor of Science - Business Administration Human Resource Management
Western Governors University
MBA - Business Administration
Western Governors University