Jennifer Erwin
Boise
Summary
Underwriting Specialist with extensive experience at Truckstop.com, specializing in risk assessment and customer relationship management. Proven ability to enhance process efficiency and train teams effectively. Strong communication skills and meticulous attention to detail contribute to exceptional results and high client satisfaction.
Overview
26
26
years of professional experience
Work History
Underwriting Specialist/Underwriting Processor
Truckstop.com
Boise
07.2022 - Current
- Clarified underwriting requirements and documentation in collaboration with agents.
- Maintained detailed records of underwriting decisions and actions taken.
- Reviewed incoming files for accuracy and verified application information.
- Updated knowledge of industry trends, regulations, and compliance requirements regularly.
- Explained underwriting decisions and necessary actions to clients clearly.
- Advised customers on available options in challenging situations.
- Assisted underwriters in obtaining subordination agreements and General Letters of Release.
- Filed paperwork according to standard operating procedures; entered data into tracking system.
Lead Verification Specialist/Trainer
Truckstop.com
New Plymouth
08.2018 - 07.2022
- Coordinated verification processes to ensure timely and accurate completions.
- Communicated with internal teams to resolve documentation discrepancies.
- Trained new staff on verification protocols and best practices.
- Collaborated with cross-functional teams to enhance process efficiency.
- Addressed customer issues promptly to foster satisfaction.
- Managed daily communications via phone and email for operational fluidity.
- Maintained comprehensive records of trainee progress with regular updates to management.
Verification Specialist
Truckstop.com
Fruitland
10.2017 - 08.2018
- Created, verified, and processed invoices for customer payments with precision.
- Simultaneously processed invoices for multiple carriers to enhance efficiency.
- Resolved customer issues promptly to maintain satisfaction and trust.
- Managed daily communication through phone calls and emails to address inquiries.
- Collaborated with team members to optimize verification workflows and increase productivity.
Cashier/Office Assistant
D&B Supply
Ontario
02.2013 - 10.2017
- Accepted and processed customer payments in cash, credit cards, and checks, checking for validity.
- Interacted in a pleasant and friendly manner with store guests.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Trained new employees.
- Maintained records of purchases and other sales transactions, such as returns and refunds.
- Sort, organize and maintain office records accurately.
- Counted and prepared tills before and after shifts, balanced the safe and prepared daily deposits.
Server/Key Holder
Denny's
Ontario
11.1999 - 09.2012
- Delivered outstanding customer service while serving food and drinks to guests.
- Maintained and promoted a healthy work environment.
- Served multiple customers simultaneously in a stressful environment.
- Resolved guest problems by remaining positive, friendly and respectful.
- Trained newly hired employees on company procedures and policies.
- Managed store operations in the absence of a manager.
- Counted the till before and after each shift, as well as balanced the safe, prepared daily bank deposits, and entered daily sales reports.
Education
High School -
Fruitland High School
Fruitland, IDSkills
- Communication skills
- Attention to detail
- Team building
- Accountability
- Critical thinking
- Persuasive speaking
- Risk assessment
- Data entry
- Underwriting documentation
- Customer relationship management
- Invoice processing
- Time management
Timeline
Underwriting Specialist/Underwriting Processor
Truckstop.com
07.2022 - Current
Lead Verification Specialist/Trainer
Truckstop.com
08.2018 - 07.2022
Verification Specialist
Truckstop.com
10.2017 - 08.2018
Cashier/Office Assistant
D&B Supply
02.2013 - 10.2017
Server/Key Holder
Denny's
11.1999 - 09.2012
High School -
Fruitland High School
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