JENNIFER KNIGHT
Meridian,ID
Summary
Results-driven digital team lead with a strong background in retail operations, team leadership, and customer service. Skilled in digital order fulfillment, process optimization, and associate training. Known for problem-solving abilities that prioritize efficiency, accuracy, and customer satisfaction in fast-paced environments. Proven track record of driving successful outcomes and fostering collaborative relationships within cross-functional teams.
Overview
20
20
years of professional experience
Work History
Digital Team Lead
Walmart
02.2024 - Current
- Oversee the picking, staging, and dispensing of online orders to meet quality standards
- Train, coach, and mentor associates to improve performance and efficiency
- Address customer concerns and work to improve the online shopping experience
Online Pickup & Delivery Associate
Walmart
08.2023 - 02.2024
- Processed and fulfilled online grocery and merchandise orders
- Assisted customers with order concerns, substitutions, and pickups
Assistant Restaurant Manager
Steamboat Resorts
01.2018 - 07.2021
- Managed daily restaurant operations, overseeing staff and customer service
- Controlled inventory, ordering, and cost efficiency to maximize profitability
Stay-at-Home Parent
01.2005 - 01.2018
- Managed household operations, budgeting, and scheduling
Education
North Central Texas College
01.2002
Walmart Digital Leadership Training - undefined
Food Safety & Restaurant Management Certification - undefined
Skills
- Digital Order Fulfillment
- Inventory Management
- Team Leadership
- Training
- Customer Service Excellence
- Workflow Optimization
- Problem-Solving
- Strong Organizational Skills
- Strong Communication Skills
Timeline
Digital Team Lead
Walmart
02.2024 - Current
Online Pickup & Delivery Associate
Walmart
08.2023 - 02.2024
Assistant Restaurant Manager
Steamboat Resorts
01.2018 - 07.2021
Stay-at-Home Parent
01.2005 - 01.2018
Walmart Digital Leadership Training - undefined
Food Safety & Restaurant Management Certification - undefined
North Central Texas College
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