Jennifer Price
Ammon
Summary
Dynamic Senior Product Manager with a strong track record in product launches, cross-functional collaboration, and strategic planning. Proven ability to drive product strategies that enhance customer satisfaction and increase sales.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Product Manager
Westmark Credit Union
Idaho Falls, ID
09.2024 - Current
- Led cross-functional teams to develop and launch new financial products.
- Conducted market research to identify customer needs and competitive landscape.
- Collaborated with stakeholders to define product vision and roadmap priorities.
- Analyzed product performance metrics to inform strategic decision-making.
- Facilitated workshops to gather requirements and refine product features.
- Managed product lifecycle from concept through development to launch.
- Developed training materials for staff on new product offerings and updates.
- Enhanced customer satisfaction rates through proactive communication of feature updates, bug fixes, and other relevant information related to the products managed.
- Championed customer feedback loops to continuously refine products according to evolving customer requirements.
- Ensured regulatory compliance by working closely with legal departments on necessary documentation and approvals.
- Developed communications plans for new products, increasing sales 300%.
- Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles.
- Drew from market data to assess product health and drive success.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Optimized email campaigns to increase open and click-through rates.
Senior District Manager
Wells Fargo Bank NA
Jackson, WY
05.2015 - 09.2024
- Led strategic initiatives to enhance customer service and operational efficiency across multiple districts.
- Mentored district managers, fostering leadership skills and improving team performance and accountability.
- Analyzed market trends to develop targeted business strategies, increasing market share within assigned regions.
- Collaborated with executive leadership to align district goals with corporate objectives, driving overall growth.
- Conducted regular performance evaluations, providing feedback and coaching to ensure continuous employee development.
- Managed cross-functional teams to successfully execute community engagement initiatives, boosting brand visibility and loyalty.
- Spearheaded local charitable endeavors on behalf of the organization which further cultivated a positive public image.
- Addressed employee conflicts effectively, promoting a positive work culture that fostered collaboration and teamwork among staff members.
- Ensured strict compliance with company policies, procedures, and ethical standards at all district locations by providing ongoing training and support for employees.
- Expanded market share within the territory through targeted outreach efforts and strategic partnerships.
- Developed high-performing teams by providing consistent feedback, support, and training opportunities.
- Delivered exceptional customer service by fostering strong relationships with key clients and addressing concerns proactively.
- Monitored industry trends closely to inform proactive adjustments to district strategy as needed for sustained success.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
Senior Branch Manager
Wells Fargo Bank, N.A.
Boise, ID
06.2014 - 10.2015
- Led branch operations, ensuring compliance with regulatory standards and company policies.
- Developed and implemented strategic initiatives to enhance customer satisfaction and retention.
- Mentored team members, fostering professional growth and improving overall branch performance.
- Analyzed financial reports to identify trends, optimizing resource allocation for maximum efficiency.
- Collaborated with cross-functional teams to drive growth strategies and achieve business objectives.
- Cultivated relationships with key clients, resulting in increased business opportunities and revenue growth.
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Boosted employee morale through effective communication, recognition initiatives, and opportunities for career development.
- Championed community engagement initiatives that helped raise the brand's profile while giving back to the local area through charitable endeavors.
- Collaborated with senior management to develop branch-specific goals aligned with company objectives.
- Led a diverse team to achieve sales targets through proactive coaching, mentoring, and performance management.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Branch Manager
Wells Fargo NA
Eagle, ID
02.2012 - 07.2014
- Analyzed market trends to identify growth opportunities and optimize product offerings.
- Oversaw risk management strategies, maintaining security protocols for branch assets and transactions.
- Developed community outreach initiatives, strengthening relationships with local organizations and clients.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Complied with regulatory guidelines and requirements.
Education
MBA - Business Administration
Angelo State University
San Angelo, TX12-2022
BBA - Management And Marketing
Texs State University
San Marcos, TX12-2003
Skills
- Product launches
- Cross-functional collaboration
- Product roadmaps
- Strategic planning
- Project management
- Competitive analysis
- Design thinking
Certification
- CPM - Certified Product Manager
- Licenses attained: series 6, 63 and 65
Timeline
Senior Product Manager
Westmark Credit Union
09.2024 - Current
Senior District Manager
Wells Fargo Bank NA
05.2015 - 09.2024
Senior Branch Manager
Wells Fargo Bank, N.A.
06.2014 - 10.2015
Branch Manager
Wells Fargo NA
02.2012 - 07.2014
MBA - Business Administration
Angelo State University
BBA - Management And Marketing
Texs State University