Jennifer Southard
Nampa
Summary
Results-driven People Operations Manager with extensive experience in strategic workforce planning and employee relations at Northwest Lineman College. Successfully led organizational transformation initiatives that positively impacted 90% of employees, while improving benefits administration and team dynamics. Focused on enhancing efficiency and scalability within HR practices.
Overview
11
11
years of professional experience
1
1
Certification
Work History
People Operations Manager
Northwest Lineman College
Meridian
11.2016 - 10.2021
- Directed strategic workforce planning, performance management, and benefits administration.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Mitigated business risk by working closely with staff members and assessing daily employee relations issues.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class people operations work.
- Served in lead role for organizational transformation and implementation of career framework plan and new wage structure across NLC, impacting 90% of NLC employees.
- People Operations lead support for payroll issues for multi-state payroll.
Sr. HR Generalist
Alliance Title & Escrow
Boise
03.2013 - 11.2016
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Created recruitment strategies to find best candidates for each opening reducing open position time from six weeks to four weeks.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Delivered consultative services and recruited qualified and diversified candidates for employment.
- Performed timely project management within budget constraints for issues regarding executive leadership.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
HR Generalist
WDS, A Xerox Company
Boise
02.2011 - 04.2013
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Delivered consultative services and recruited qualified and diversified candidates for employment.
- Provided troubleshooting and technical assistance in use of People Admin system.
- Managed complex employee relations issues.
- Saved company over $107,000 through WOTC tax credit.
Education
Master of Arts - Human Resources Management
St. Mary's University of Minnesota
Winona, MNBachelor of Arts - Social Sciences
Washington State University
Pullman, WASkills
- Coaching and mentoring
- Staff training/development
- Budget development
- Effective leader
- Relationship building
- Team building
- Employee relations
- Benefits administration
Certification
SPHR
Timeline
People Operations Manager
Northwest Lineman College
11.2016 - 10.2021
Sr. HR Generalist
Alliance Title & Escrow
03.2013 - 11.2016
HR Generalist
WDS, A Xerox Company
02.2011 - 04.2013
Master of Arts - Human Resources Management
St. Mary's University of Minnesota
Bachelor of Arts - Social Sciences
Washington State University
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