Jennifer Torres
Nampa
Summary
Dedicated professional with strong skills in accounts receivable management and customer service. Known for streamlining payment processes and ensuring timely collections, contributing to increased client satisfaction and operational efficiency. Has strong analytical capabilities and keen eye for resolving discrepancies. Valued team collaborator with results-oriented approach, adaptable to changing business needs, and proficient in financial software and communication.
Overview
5
5
years of professional experience
Work History
AR Specialist
Norco, Inc.
Meridian, ID
06.2022 - Current
- Executed thorough reconciliation of accounts receivable ledgers to uphold accuracy in financial records.
- Addressed customer inquiries regarding billing issues to improve overall satisfaction levels.
- Optimized workflows for payment processing and invoice management to improve overall accounts receivable performance.
- Streamlined communication channels between sales and customer service teams, ensuring swift resolution of billing inquiries and fostering improved customer satisfaction.
- Oversaw accurate processing of customer invoices and payments, ensuring prompt collection of outstanding balances.
Customer Service Representative
Norco, Inc
Meridian, ID
04.2021 - 06.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions in CRM system to ensure service continuity.
- Trained new team members on company policies and customer service best practices to enhance team performance.
- Facilitated collaboration with cross-functional teams to address customer feedback and enhance satisfaction scores.
Education
Certificate For Billing And Coding - Medical Billing And Coding
Carrington College
Online02-2021
Cosmetology
Razzle Dazzle College of Hair Design
Nampa, ID09-1991
Skills
- Precise payment processing
- Account reconciliation
- Accounts payable processing
- Financial account reconciliation
- Research proficiency
- Timely month-end reconciliation
- Effective client relationship management
- Effective relationship management
- Customer service assistance
Timeline
AR Specialist
Norco, Inc.
06.2022 - Current
Customer Service Representative
Norco, Inc
04.2021 - 06.2022
Certificate For Billing And Coding - Medical Billing And Coding
Carrington College
Cosmetology
Razzle Dazzle College of Hair Design