Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Jennyfer Promajoe

Jennyfer Promajoe

Relationship Manager - Mall Brands

Summary

Experienced e-commerce professional with a strong background in digital marketing, online sales strategies, and data analytics. Proven track record of improving the performance of multiple brands through user experience enhancements. Collaborative and results-oriented, with a focus on adapting to market trends and business requirements. Recognized for strategic thinking, problem-solving, and effective communication in cross-functional settings.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Relationship Manager - Mall

Shopee Indonesia
12.2024 - Current
  • Responded to brand inquiries and resolved complaints to establish trust and increase satisfaction.
  • Do analysis data and projects to create an opportunity to grow in term of category performance.
  • Maintained knowledge on e-commerce products and distribution to provide optimal service support.
  • Communicated regularly with official brands to understand needs.

Relationship Manager - Marketplace

Shopee Indonesia
06.2021 - 11.2024


  • Increased sellers trust and loyalty by providing consistent, high-quality advice on sales and services tailored to their needs.
  • Built and maintained relationships with sellers while providing high level of expertise.
  • Provided exceptional customer service, resolving issues promptly and maintaining trust throughout the resolution process.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.

Category Admin

Shopee Indonesia
02.2022 - 05.2022
  • Evaluated market conditions to strategically align with current trends.
  • Maximized category turnover through proactive management strategies.
  • Boosting brand performance with exposures and campaign.

Business Development Internship

Shopee Indonesia
06.2021 - 01.2022
  • Analyzed across all platforms to identify opportunities for engagement and growth.
  • Monitored weekly performance metrics to evaluate and improve campaign effectiveness.
  • Prepared and documented minutes for category meetings to ensure accurate record-keeping and follow-up.
  • Collaborated closely with Relationship Managers and Category Managers to align strategies and achieve objectives.
  • Conducted price competitiveness analysis to maintain market positioning and appeal to target customers.

Marketing & Social Media Internship

PT. Muliawan Jaya Abadi
03.2021 - 06.2021
  • Created compelling advertisements and promotional materials to enhance brand visibility.
  • Provided detailed feedback on product prototypes to ensure quality and alignment with brand standards.
  • Researched and analyzed market trends to support strategic marketing efforts.
  • Offered start-up resellers practical tips and strategies to grow their businesses.

Education

International Business Management

Universitas Ciputra
Surabaya, Indonesia
04.2001 - 2021.10

SMA -

SMA Kristen Gloria 1
Surabaya, Indonesia
08.2014 - 2017.05

Skills

Time management

Activities

  • O-Week 2018, FND Organizer
  • Marketing Apprentice Zone 5, Participant
  • Business Plan Exhibition, Participant
  • Economic Olympiad National 2015, Participant
  • Model and Content Creator, Create advertisements, Give detail feedback on prototype, Analyze market trends, Give start-up reseller tips for their business

Timeline

Relationship Manager - Mall

Shopee Indonesia
12.2024 - Current

Category Admin

Shopee Indonesia
02.2022 - 05.2022

Business Development Internship

Shopee Indonesia
06.2021 - 01.2022

Relationship Manager - Marketplace

Shopee Indonesia
06.2021 - 11.2024

Marketing & Social Media Internship

PT. Muliawan Jaya Abadi
03.2021 - 06.2021

SMA -

SMA Kristen Gloria 1
08.2014 - 2017.05

International Business Management

Universitas Ciputra
04.2001 - 2021.10

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Jennyfer PromajoeRelationship Manager - Mall Brands