Jeri Underwood
Pocatello
Summary
Results-oriented Grooming Salon Manager known for strong leadership and training skills. Enhanced team performance through effective scheduling and conflict resolution, ensuring a seamless customer experience. Ready to leverage expertise to drive operational efficiency and client satisfaction.
Overview
20
20
years of professional experience
Work History
Grooming Salon Manager
Petco Animal Supplies Stores Inc.
Pocatello
03.2006 - Current
- Managed daily operations of grooming salon, ensuring smooth scheduling, supply ordering, and employee management.
- Oversaw daily operations of grooming salon to ensure efficient workflow.
- Led team of groomers, providing training and support for skill enhancement.
- Trained new employees in proper techniques for providing quality pet care services.
- Coordinated staff schedules and appointment calendar to optimize service delivery.
- Managed appointment scheduling to maximize customer satisfaction and staff availability.
- Resolved client concerns promptly to improve customer satisfaction and foster loyalty.
Education
EMT - Emergency Medicine
EMS Training Center of Southern Nevada
Las Vegas, NV05-2005
Skills
- Pet grooming standards
- Appointment scheduling
- Customer service
- Client retention
- Staff training
- Training & Development
- Team leadership
- Conflict resolution
- Performance evaluation
- Time management
- Dependable and responsible
- Multitasking
- Telephone etiquette
- Inventory management
- Customer relations
Timeline
Grooming Salon Manager
Petco Animal Supplies Stores Inc.
03.2006 - Current
EMT - Emergency Medicine
EMS Training Center of Southern Nevada