JESS RYAN
Middleton
Summary
Operations manager with extensive experience driving revenue growth, achieving over $5 million at We Gotcha Flooring. Skilled in strategic business planning and staff development, fostering high-performing teams. Committed to enhancing customer satisfaction and optimizing operational processes.
Overview
24
24
years of professional experience
Work History
Owner/Operator
Papa Dogs Catering LLC
Middleton
2023.12 - 2025.09
- Ensured compliance with health and safety regulations during food preparation and service.
- Implemented health and safety protocols to meet local regulations and ensure a safe dining environment.
- Obtained the necessary permits and licenses to operate a catering business legally.
- Developed and executed catering menus tailored to client preferences and dietary restrictions.
- Managed inventory, ensuring timely procurement of high quality ingredients and supplies
Owner/Operator
SFG Food Truck
Roseville
2016.05 - 2019.09
- Managed daily operations for optimal efficiency, cross-utilization of ingredients, reducing waste (5%), while increasing overall profit substantially.
- Cultivated a positive work environment, resulting in original staff retention for the entire 3+ years of operation.
- Coordinated bookings of all events for logistics and staffing.
Regional Manager
We Gotcha Covered Flooring
Las Vegas
2010.08 - 2015.01
- Secured two new store locations and their developments (build-out), one as a Mohawk Color Center.
- Recruited, interviewed, and hired employees for both the sales team and the installation department for all five locations.
- Instrumental in increasing company revenue by over $5 million since being brought on.
- Implemented successful print ad campaigns, weekly events, and special events highlighting special sales.
- Handled 20+ mold and flood insurance claims for our customers, with the utmost satisfaction.
- Top salesman for 9 months of the first year with the company.
Flooring Sales Specialist
Carpets N More
Las Vegas
2007.09 - 2010.08
- Provided detailed product information to enhance the decision-making process with their budget in mind.
- Coordinated with installation teams to ensure timely project completion and customer satisfaction.
- Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
- Top 3% in sales monthly of 25+ salesmen
Sales/ Store Manager
Sunshine Flooring
Las Vegas
2005.02 - 2007.09
- Assisted customers with product selection and flooring options, enhancing the overall shopping experience.
- Maintained product displays and inventory organization to ensure high visibility and accessibility of merchandise.
- Processed sales transactions efficiently, contributing to positive cash flow and customer satisfaction.
- Assisted customers with prompt and polite support in person and via telephone.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing store profitability.
- Hired away by competitive flooring company.
Construction Field Supervisor
Aztec Tile Co.
Milpitas
2002.02 - 2007.08
- Supervised site operations as they pertained to contracts with the builders we serviced.
- Meet with onsite superintendents to resolve issues and build productive relationships.
- Report to the owner regarding the status of issues that were reported to the office and their progress toward being resolved.
- Complete the punch list on various construction sites throughout the Bay Area of S.F.
- Conduct briefings with the company "Tile Setters" regarding various issues or changes to make us more efficient in the field on our installations.
Education
Bachelor of Science - Industrial Technology/Mechanical Engineering
Moorhead State University
Moorhead, MN1987-04
Skills
- Team leadership
- Project management
- Staff training and development
- Business operations management
- Documentation and reporting
- Product knowledge
Timeline
Owner/Operator
Papa Dogs Catering LLC
2023.12 - 2025.09
Owner/Operator
SFG Food Truck
2016.05 - 2019.09
Regional Manager
We Gotcha Covered Flooring
2010.08 - 2015.01
Flooring Sales Specialist
Carpets N More
2007.09 - 2010.08
Sales/ Store Manager
Sunshine Flooring
2005.02 - 2007.09
Construction Field Supervisor
Aztec Tile Co.
2002.02 - 2007.08
Bachelor of Science - Industrial Technology/Mechanical Engineering
Moorhead State University