Jessi Hatch
Hazelton,ID
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Mountain West Behavioral Health
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Increased client satisfaction by promptly addressing concerns regarding billing issues and providing clear explanations for charges.
- Enhanced billing accuracy by diligently reviewing and reconciling invoices and payment records.
- Updated billing procedures as needed in response to changing regulations or business requirements, keeping the organization compliant at all times.
Assistant Director
Havenwood Caregiving Services
03.2012 - 01.2024
- Oversaw the recruitment, hiring, and onboarding process for new caregivers and CNAs to maintain a high-quality team.
- Contributed to policy development within the department by staying up-to-date on industry trends and best practices.
- Assisted in budget management, optimizing the allocation of resources.
- Developed effective staffing schedules to ensure adequate coverage while minimizing overtime expenses.
- Facilitated open communication among staff members through regular meetings and informal discussions, fostering a strong teamwork culture.
- Participated in management team meetings to discuss client status, census changes, and client complaints or concerns.
- Collaborated with staff, management, and external groups to coordinate client care.
- Conducted routine quality assurance visits, identifying areas needing improvement and eliminating hazards posed to staff and client for continued compliance with associated regulations.
Assistant Director
Safe Haven Health Care
09.2010 - 03.2012
- Collaborated with staff, management, and external groups to coordinate client care.
- Enhanced team performance through regular training sessions and professional development opportunities.
- Evaluated team performance regularly, providing feedback and guidance for improvement when necessary.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to team members.
- Created customized care plans, working with care staff and families to assess and meet individual needs.
Education
Bachelor of Arts - Psychology
California Coastal University
Santa Monica, CA01-2018
Associate of Arts - Healthcare Administration
University of Phoenix
Tempe, AZ01-2014
Certificate - Phlebotomy
College of Southern Idaho
Twin Falls, ID01-2007
Certificate - CNA
College of Southern Idaho
Twin Falls, ID01-2005
Skills
- Office administration
- Proficient in computer applications
- Detail-oriented data management
- Service excellence
- Efficient administrative coordination
- Client relationship management
- Calendar management
- Documentation management
Timeline
Administrative Assistant
Mountain West Behavioral Health
08.2024 - Current
Assistant Director
Havenwood Caregiving Services
03.2012 - 01.2024
Assistant Director
Safe Haven Health Care
09.2010 - 03.2012
Bachelor of Arts - Psychology
California Coastal University
Associate of Arts - Healthcare Administration
University of Phoenix
Certificate - Phlebotomy
College of Southern Idaho
Certificate - CNA
College of Southern Idaho
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