JESSICA
SUPERVISOR TICKETING
Jakarta
Summary
Professional with strong background in ticketing operations, adept at managing high-volume ticket sales and ensuring smooth customer experiences. Skilled in team collaboration, problem-solving, and adapting to changing needs. Known for reliability, leadership, and effective communication. Prepared to drive results and optimize processes in dynamic environment.
Overview
12
12
years of professional experience
Work History
Ticketing Supervisor (Being Proposed as ASST MGR)
GOLDEN RAMA
07.2022 - Current
- Supervised ticketing operations, ensuring accurate processing and distribution of tickets for events, enhancing customer satisfaction.
- Trained and mentored team members on ticketing systems and customer service techniques, improving overall team efficiency.
- Implemented streamlined ticketing processes that reduced wait times for customers, leading to increased sales and positive feedback.
- Monitored ticket inventory and sales data to forecast demand, enabling proactive adjustments to staffing and resources.
- Resolved customer inquiries and issues related to ticketing, fostering a supportive environment and maintaining high service standards.
- Assisted in the development of ticketing policies and procedures, enhancing operational consistency and compliance with industry regulations.
- Conducted regular training sessions on ticketing software, resulting in improved staff proficiency and reduced error rates in transactions.
- Established efficient communication channels between departments for smoother workflow and higher productivity levels.
- Worked with marketing and sales department to create and implement upsell opportunities for events.
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Processed refunds and exchanges in accordance with company policy.
- Arranged staffing hours for daytime and event shifts to accommodate event needs.
- Fostered positive working environment by addressing any conflicts among team members proactively before they escalated into major issues affecting overall workplace morale negatively.
- Reduced errors in ticket issuance by implementing thorough quality control measures.
- Played an active role in the recruitment and selection of new team members, ensuring that only highly qualified candidates were brought onboard to maintain high standards of service quality within the ticketing department.
Online Shop Owner
Shopee ( COVID ERA)
02.2021 - 07.2022
- Developed and managed product listings, ensuring optimal visibility and engagement, leading to increased customer interest.
- Implemented effective marketing strategies across multiple channels, enhancing brand awareness and driving traffic to the online store.
- Analyzed customer feedback and sales data, refining inventory and improving product offerings to meet market demands.
- Coordinated order fulfillment processes, streamlining operations and enhancing delivery speed to improve customer satisfaction.
- Engaged with customers through social media and email marketing, fostering relationships that contributed to repeat business.
- Trained and supervised a small team, establishing efficient workflows that improved overall productivity and service quality.
- Managed financial records and oversaw budgeting, ensuring operational efficiency and contributing to overall profitability.
- Improved shipping processes by researching alternative delivery options, ultimately reducing delivery times for enhanced customer satisfaction.
Ticketing Supervisor
GOLDEN RAMA
04.2016 - 02.2021
- Collaborated with event coordinators to ensure seamless ticketing experiences, contributing to successful event execution and attendee engagement.
- Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledger, managing movement of cash to and from box office.
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
- Acted as senior management available for customer service inquiries and escalated customer issues.
- Interceded between employees during arguments and diffused tense situations.
- Supervised ticketing operations, ensuring accurate processing and distribution of tickets for events, enhancing customer satisfaction.
Ticketing Consultant
KIA HARMONI
09.2015 - 04.2016
- Enhanced customer service by efficiently managing ticketing processes, resulting in improved client satisfaction and retention.
- Implemented streamlined ticketing procedures, significantly reducing processing time and enhancing operational efficiency across departments.
Ticketing and Tour Consultant
Dwidaya Tour
06.2013 - 09.2015
- Developed tailored travel itineraries for clients, enhancing overall customer satisfaction and repeat business opportunities.
- Coordinated logistics for group tours, ensuring seamless experiences and adherence to schedules for all participants.
- Provided expert advice on travel regulations and destination knowledge, improving customer trust and decision-making.
- Implemented ticketing systems that streamlined booking processes, significantly reducing response times for customer inquiries.
Education
High School Diploma - TOURISM
SEKOLAH BUNDA MULIA
Jakarta, Indonesia 04.2001 -
Skills
Ticketing operations
Customer service
Team training
Inventory management
Quality control
Event coordination
Staffing management
Complaint handling
Ticketing system expertise
Public relations
Refund processing
Travel arrangements
Team leadership
Excellent communication
Decision-making
Adaptability and flexibility
Leadership development
Active listening
Team collaboration
Recruitment
Productivity improvement
Timeline
Ticketing Supervisor (Being Proposed as ASST MGR)
GOLDEN RAMA
07.2022 - Current
Online Shop Owner
Shopee ( COVID ERA)
02.2021 - 07.2022
Ticketing Supervisor
GOLDEN RAMA
04.2016 - 02.2021
Ticketing Consultant
KIA HARMONI
09.2015 - 04.2016
Ticketing and Tour Consultant
Dwidaya Tour
06.2013 - 09.2015
High School Diploma - TOURISM
SEKOLAH BUNDA MULIA
04.2001 -