Jessica Couraud
Meridian
Summary
Dynamic and engaging, I leveraged my mixology expertise and exceptional customer service at New Fords Bar, Roadhouse Saloon and The House Bar, to enhance guest satisfaction and foster a loyal clientele. Adept in both high-volume environments and intimate settings, I excel in creative cocktail crafting and efficient, friendly interactions. My ability to train peers and manage inventory underscores my multifaceted skill set. Im able to adapt and change my personality to every customer to make it a fun and relaxing drinking environment. I am able to stop conflict and solve it. As well as perform in a fast paced environment and put out high quality cocktails and beverages.
Overview
5
5
years of professional experience
Work History
Bartender and Cocktail Waitress
New Fords Bar
11.2022 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Bartender
Roadhouse Saloon
11.2023 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Able to adapt to every customer and make loyal regulars.
- Able to handle every situation and conflict with ease to ensure a safe and fun drinking environment.
- Keeping track of finances and counting money as well as other closing duties.
- Restocking alcohol and beer as well as replenishing garnishes and keeping a clean and stocked environment, while bartending in a high volume fast paced environment.
Waxologist
Radiant Waxing
07.2019 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Ability to adapt to make every client comfortable
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Cosmetology - Cosmetology
Euphoria Institute of Beauty Arts And Sciences
Las Vegas, NV11.2011
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Memory retention
- Hospitality service expertise
- Professional appearance
- Suggestive selling
- Alcohol awareness
- New hire training
- Beverage preparation
- Drink preparation techniques
- Inventory
- Sales expertise
- Classic cocktails
- Creative mixology
- Changing beer kegs
- Basic accounting
- Garnishing drinks
- Preparing garnishes
- Maintaining a clean bar
- Excellent judgment
- Recipe and menu memorization
- Cash and credit transactions
- Anticipating guest needs
- Outstanding customer service
- Hospitality and accommodation
- Bar restocking
- Bar equipment use
- Glassware management
- Marketing and sales experience
- Bar service preparation
- Beer and wine recommendations
- Craft cocktail preparation
- Mixology
- Fast learner
- Honest and dependable
- Teamwork and professionalism
- Calm and composed
- Responsible serving
- Engaging customers
- Drink preparation
- Issue resolution
Timeline
Bartender
Roadhouse Saloon
11.2023 - 04.2024
Bartender and Cocktail Waitress
New Fords Bar
11.2022 - 10.2024
Waxologist
Radiant Waxing
07.2019 - 09.2023
Cosmetology - Cosmetology
Euphoria Institute of Beauty Arts And Sciences
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