Jessica Ehardt
Pocatello
Summary
Administrative professional skilled in managing patient records, streamlining scheduling, and delivering financial counseling. Expertise in resolving patient inquiries and ensuring confidentiality in compliance with HIPAA standards. Dedicated to enhancing patient experiences and assisting medical staff in providing exceptional care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Financial Counselor
Skyline Surgery Center
Pocatello
2023.06 - Current
- Issue patient estimates and verify insurance coverage for procedures.
- Resolve inquiries regarding patient accounts and collections promptly.
- Maintain comprehensive records of patient interactions and financial agreements
- Counsel patients on financial obligations and set up payment plans.
- Efficiently manage surgical schedules for multiple operating rooms.
- Communicate with doctors' offices regarding schedules and changes.
- Performed precise data entry into systems related to surgery scheduling.
- Ensured all required documents were secured before scheduled procedures.
- Adhered to HIPAA guidelines when managing confidential information.
Lead Front Desk Receptionist
Tripp Family Medicine
Twin Falls
2020.02 - 2023.06
- Managed patient records and scheduled appointments, ensuring efficient service delivery.
- Utilized electronic health record systems proficiently while maintaining excellent customer service.
- Ensured proper verification of insurance coverage to facilitate patient services.
- Organized and supported medical staff with administrative tasks, enhancing service delivery.
- Collected patient payments and billing information.
- Evaluated daily schedules to optimize patient flow and reduce missed appointments.
- Coordinated onboarding for new medical staff, providing training and job shadowing to ensure smooth integration.
- Managed bookkeeping tasks, including payment plans and collections, to maintain accurate financial records.
Front Office Staff Member
Twin falls City Pool
Twin Falls
2018.09 - 2020.02
- Addressed customer inquiries about services and pricing, ensuring clear communication and understanding.
- Resolved customer complaints and concerns to uphold high standards of customer relations and satisfaction.
- Engaged in training sessions on safety protocols, accident prevention, and customer service to enhance team knowledge and compliance.
- Instructed new employees regarding company policies and job duties.
- Monitored water quality by testing pH balance, chlorine levels and other chemical conditions.
Daycare Owner/Operator
Home Daycare
Twin Falls
2005.09 - 2018.08
- Engaged with parents and guardians to provide updates on children's activities and address concerns, fostering strong relationships.
- Supervised children and youth during daily schedule of indoor and outdoor activities.
- Maintained a secure environment for all children, following established safety standards.
- Administered medication and minor first aid to sick and injured children.
- Coordinated logistics for transportation and meals to ensure smooth daily operations and enhance child care experience.
- Collected, counted, and disbursed money to perform basic bookkeeping functions.
Education
Certified Professional Coder In Billing and Coding -
Career Step
2019-03
Certified Professional Biller -
AAPC
2021-04
High School Diploma - Generals
Ririe High School
Ririe, Idaho, US2003-05
Generals
Idaho State University
Idaho Falls, ID, USSkills
- Patient eligibility verification
- Financial counseling
- Billing and collections
- Payment processing
- EHR software proficiency
- Intake form processing
- Front desk oversight
- Schedule coordination
- Information documentation
- Attention to detail
- Conflict management
- Multitasking capacity
- HIPAA compliance
Certification
- CPC-A
- CNA
Timeline
Patient Financial Counselor
Skyline Surgery Center
2023.06 - Current
Lead Front Desk Receptionist
Tripp Family Medicine
2020.02 - 2023.06
Front Office Staff Member
Twin falls City Pool
2018.09 - 2020.02
Daycare Owner/Operator
Home Daycare
2005.09 - 2018.08
Certified Professional Coder In Billing and Coding -
Career Step
Certified Professional Biller -
AAPC
High School Diploma - Generals
Ririe High School
Generals
Idaho State University