Jessica Gomez
Twin Falls
Summary
Dental professional with substantial experience in managing front desk operations and patient interactions. Known for attention to detail and ensuring smooth office processes. Reliable team player who adapts to changing needs and prioritizes tasks effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Receptionist/CDA
River Rock Dental
05.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Utilized advanced dental equipment proficiently, including intraoral cameras and digital radiography tools, to support comprehensive patient assessments.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Educated patients on proper oral hygiene practices to maintain good oral health between visits.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Certified Dental Assistant
Valley Pediatric Dentistry
09.2023 - 03.2024
- Utilized psychological principles to comfort children during dental procedures.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Keep rooms neat and clean by replacing linens, sterilizing surfaces, wiping down diagnostic machines and cleaning floors.
- Polish teeth using dental instruments.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Certified Dental Assistant
Comfort Care Dental
06.2022 - 09.2023
- Manage office, lab, and patient care responsibilities successfully within a general office.
- Maintain a healthy, sanitary environment that enhances patient safety and comfort.
- Maintain patient records and lab equipment, sterilize equipment, assist the office manager with patient scheduling using DEXIS, invoicing, and insurance claims, and instruct patients on postoperative and general oral health care. Expose and process dental X-rays.
Seasonal Key Holder
Boot Barn
05.2021 - 11.2021
- Complete all opening and closing procedures to company standards and comply with the company’s Time and Attendance policy and procedures.
- Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
- Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
Caregiver/Med Tech
Chardonnay Assisted Living
12.2020 - 03.2021
- Follow each resident’s individualized care plan by providing assistance with activities of daily living (bathing, dressing, eating, toileting, etc.)
- Provides medication administration services to the residents as determined by community policy and state regulations.
- Maintains proper labeling and storage of medications according to community policy and procedures.
Education
Expanded Functions and Dental Assisting Fundamentals - undefined
Assist To Succeed
Boise, ID03.2021
High School Diploma - undefined
Canyon Ridge High School
Twin Falls, ID05.2020
Skills
- Strong written and verbal communication skills
- Dental charting
- Bilingual (Spanish)
- Electronic Health Records (EHR) software experience
- Attention to detail
- Dental terminology
- Excellent multitasking capability
- Punctual and reliable
- Maintaining cleanliness
- Payment processing
- Insurance verification
Certification
Basic Life Support
Idaho Expanded Functions
Aiding in Administration of Nitrous Oxide
Polishing Composite Resins
Pit and Fissure Sealants
Temporary Crowns
Coronal Polishing
Languages
Spanish
Professional Working
Timeline
Dental Receptionist/CDA
River Rock Dental
05.2024 - Current
Certified Dental Assistant
Valley Pediatric Dentistry
09.2023 - 03.2024
Certified Dental Assistant
Comfort Care Dental
06.2022 - 09.2023
Seasonal Key Holder
Boot Barn
05.2021 - 11.2021
Caregiver/Med Tech
Chardonnay Assisted Living
12.2020 - 03.2021
Expanded Functions and Dental Assisting Fundamentals - undefined
Assist To Succeed
High School Diploma - undefined
Canyon Ridge High School