Jessica John
Salmon
Summary
Dedicated Patient Service Representative with a strong background in HIPAA compliance and exceptional customer service at Intermountain Healthcare. Proven ability to verify insurance eligibility and manage patient records while fostering trust through empathetic communication. Skilled in appointment scheduling and maintaining patient confidentiality, ensuring a seamless healthcare experience.
Overview
2019
2019
years of professional experience
Work History
Patient Service Representative
Intermountain Healthcare
2012 - 09.2018
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
Medical Assistant
Intermountain Healthcare
2014 - 2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Waitress
Red Lobster
10.2007 - 2012
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Snow Canyon High School
St. George, UT05-2010
Skills
- Customer service
- HIPAA compliance
- Appointment scheduling
- Patient confidentiality
- Scheduling appointments
- Insurance verification
- Payment collection
Timeline
Waitress
Red Lobster
10.2007 - 2012
Patient Service Representative
Intermountain Healthcare
2012 - 09.2018
Medical Assistant
Intermountain Healthcare
2014 - 2016
High School Diploma -
Snow Canyon High School